Caregiver resources

Caregiver resources

Caregivers working for St John of God Health Care can access important information relating to their employment, support their learning and access their caregiver email account via several online portals. Your caregiver number and password is required to login to these portals.

Nurse in hospital hallway


Visit the MyAccount self-service portal at any time to change your password/passphrase instantly, including instantly regaining access to your account if you have forgotten your password/passphrase.

If you have forgotten your password/passphrase MyAccount will need to confirm your identity through an SMS code sent to your mobile phone (this will be the mobile phone number you have registered through MyPay).

If you are accessing MyAccount outside the St John of God Health Care network (for example if you are working from home) you will also need to sign-in to NetIQ as part of the process, and should select the 'Smart Phone app' option when prompted for the Authentication Chain.


MyPay provides secure access to payroll information including payslips, payment summaries and leaves balances. You can also make leave requests via MyPay.


MyLearning allows you to manage your learning and development goals online. You can apply for relevant courses and programs, complete competency assessments, and keep a record of learning and development activities for professional registration purposes.

Payroll Portal

The Payroll Portal allows caregivers to submit timesheets and queries to the Payroll Team. It lets caregivers track the status of their queries and requests. Caregivers can also access the portal for links to learning related to Payroll, as well as links to relevant forms and MyPay.


Use the Kronos web application to view your roster, timecard and shift availability.


Make sure you never miss an important St John of God Health Care announcement by signing up to Pulse, our free caregiver application (app).
Pulse is designed to keep you connected with your colleagues and community, anywhere, anytime. 

Download Pulse on your iOS (Apple) device (App Store) 

Download Pulse on your Android device (Google Play


Mind Tools

Mind Tools is a learning tool provided to St John of God Health Care caregivers. It is a completely self-directed, innovative and exciting way to learn new skills and knowledge. This platform has high-quality, expert-led content with broad and deep content that can be used by all caregivers within St John of God Health Care.


Access your calendar, contacts and caregiver email through Microsoft Outlook Webmail

Employee Assistance Program

We partner with Converge International to provide its Employee Assistance Program to our caregivers and their immediate family members. This program offers you access to free confidential support for a wide range of problems that may be affecting you. For more information call 1300 687 327 or visit the Converge website.