Quality, safety and care

At St John of God Richmond Hospital we strive to provide our clients with safe, effective and high quality care. Our caregivers are highly skilled and trained, and are committed to ongoing professional development. We consistently review our processes to ensure our clients have the best possible experience while staying with us.

We're partners in your care

We strive to give you the information you need to be informed and make decisions during your visit. It is important to us that you are actively involved in your care.
Mental health client smiling while sitting in gardens at St John of God Richmond Hospital 


In Australia, all public and private hospitals are assessed against the National Safety and Quality Health Service Standards (NSQHS).

The standards set out the level of care you should expect when staying in any hospital. They are designed to keep patients safe and improve the quality of health care.

All of our hospitals undergo regular accreditation assessments. You can view the assessment and rating of any St John of God Health Care hospital by searching on the Australian Commission on Safety and Quality in Health Care (ACSQHC) website.

Quality and safety measurement

St John of God Health Care takes steps to reduce risk and ensure you have a safe, high quality experience at our hospitals.

Please visit the page links below for further information.

Client feedback

Client feedback is actively monitored. We measure and review client experience and satisfaction.

What to do with this information

Mother sitting on armchair with infant on their lap

On these pages you will find information that explains:

  • how St John of God Health Care performs against national safety and quality benchmarks
  • what we do to ensure you receive safe, high quality care in our facilities, and 
  • what you can do to ensure you receive high quality care during your visit.

Be sure to talk to your health care provider if this information raises questions or concerns for you.