Frequently asked questions

We provide specialist support that empowers mums and dads to deal with the emotional challenges of pregnancy and parenting.

Our free services can be accessed from the time you become pregnant until your child is four years old.

We take a holistic approach to supporting you and your family and will help you connect emotionally with your child so that you and your family can thrive

We also offer counselling and support for parents around prenatal testing and pregnancy loss.


There is no out-of-pocket cost to access the service if you have a referral to Raphael Services and a Mental Health Care Plan – these are organised by seeing your GP. In the meantime, you can view our locations to find a service near you and phone to make your first appointment.

Simply find the Raphael Services closest to you and phone 1800 292 292 to make a booking for an initial assessment. You will need to make an appointment to see your GP before you visit us, to get a referral and a Mental Health Care Plan.

When making an appointment with your GP for a referral and Mental Health Care Plan, you will need to advise your GP’s reception staff that you would like an assessment appointment so they can book appropriate time. When you attend the appointment, the GP will ask you questions about how you are feeling and do a quick assessment with you - this is a Medicare requirement in order to create a Mental Health Care Plan for you.

Your GP will then send a referral to our service and we will contact you directly to book an appointment with one of our clinicians.

Most initial appointments are able to be booked within a fortnight of your enquiry.

You are most welcome to bring your baby to your appointment, however if you would find it easier to talk to us without distraction, you can also leave your baby with a trusted friend or family member. We do not provide crèche or childcare services at any of our locations.

We usually try to involve your support people as much as possible, but it is entirely your decision as to whether they are involved.
We have Raphael Services in NSW, WA and Victoria. See our locations page for the service near you.

We understand that life as a parent is unpredictable and that occasionally you won’t be able to keep an appointment. So we can offer that time to another parent who needs support, we ask that you let us know as soon as possible if you are unable to attend a scheduled appointment. Please call us on 1800 292 292 to cancel or reschedule your appointment. 

If you feel like you are in a high level of distress and need help immediately, don’t wait. Please ensure your baby is safe and contact Lifeline on 13 11 14 or attend your local hospital emergency department. Alternatively, make an appointment to see your GP to discuss your concerns and make a plan for support. Raphael Services is a community-based service and as such supports people who are not in acute distress and access to our services is by appointment only.

Other helplines: 

PANDA’s National Perinatal Anxiety and Depression Helpline
1300 726 306
9.00am to 7.30pm, Monday to Friday (AEST/AEDT)

Beyond Blue National Helpline
1300 22 4636
24 hours/7 days a week

Lifeline National Helpline
13 11 14
24 hours/7 days a week
We’ve got some advice on how to care for yourself, how to seek professional help and additional information. 

Where we offer these services

Call 1800 292 292 to speak to one of our friendly caregivers.

36-38 First Avenue, Blacktown NSW 2148
Tel: 1800 292 292
Fax: 1800 433 992
Email: [email protected]

U13, 25-51 Learmonth Road, Wendouree VIC 3355
Tel: 1800 292 292
Fax: 1800 433 992
Email: [email protected]

15 MacKenzie Street, Bendigo VIC 3550
Tel: 1800 292 292
Fax: 1800 433 992
Email: [email protected]

57 Fairholme Boulevard, Berwick VIC 3806
Tel: 1800 292 292
Fax: 1800 433 992
Email: [email protected]

Lower level, 265 Ryrie Street, Geelong VIC 3220
Tel: 1800 292 292
Fax: 1800 433 992
Email: [email protected]

14/11 Wentworth Parade, Success WA 6164 

2/116 Pinjarra Road, Mandurah WA 6210

Stan and Jean Perron Child Advocacy Centre
1 Watertank Way, Midland WA 6056

Level 3, 30 Dundebar Road, Wanneroo WA 6065

192 Cambridge Street, Wembley WA 6014

Tel: 1800 292 292
Fax: 1800 433 992
Email: [email protected]

Mailing address:
192 Cambridge Street
Wembley WA 6014