Telehealth appointments offer the ability to access care from anywhere.
Telehealth offers the ability to access care from anywhere. Available on smart phone, tablet or desktop computer you can now connect with your health care provider without the need for a face-to-face appointment. Your health care team will assess your individual needs and decide if telehealth is an option for you.
St John of God Health Care use phone or video call via MS Teams or Webex for telehealth, connecting you to health care providers.
If you are using MS Teams for a telehealth video call; after your appointment is confirmed, you can follow these MS Teams instructions to assist you with access and troubleshooting.
What is telehealth?
Telehealth uses a phone or video call to connect you to your health care provider (doctor, clinician, allied health caregiver or specialist nurse) without the need for a face-to-face appointment. Your health care team will assess your individual needs and decide if telehealth is an option for you.
How does it work?
St John of God Health Care use phone or video call platforms called MS Teams for telehealth appointments.
After your appointment is confirmed, follow these MS Teams instructions to assist you with access and troubleshooting.
What are the benefits of telehealth?
No need to travel to our service.
Reduced time away from home, school or work.
More flexibility with appointments.
Allows a family member or friend to attend from a location convenient for you.
Allows you to attend appointments from a location that works for you.
FAQs
Telehealth is a specialty designed service, this means only services deemed appropriate are provided via telehealth. Your health care needs are assessed on an individual basis, and other services may be offered to you if telehealth is not appropriate at any stage of your care.
Choose a quiet, private, well-lit area to take the call, free from interruptions and where your discussions cannot be overheard. Please note that treatment cannot be provided while you are operating a motor vehicle.
Invite a family member or friend to join you in the appointment if you wish.
Have any documents or information requested by your provider to hand.
Ensure you have good internet or network coverage
For more information, follow these MS Teams instructions to assist you with access and troubleshooting.
Telehealth phone call:
a working phone
a quiet, private space so your healthcare provider can hear you
Telehealth video call:
a working laptop or desktop computer (with camera, speaker and microphone), tablet or smart phone with a front camera, speaker and microphone (make sure it’s fully charged or has access to power)
an internet connection
your email address
a well-lit, quiet space so your healthcare provider can see you and hear you
data allowance (a video call will consume some of your data allowance, if this is an issue please consider a voice-only call)
Note: you can also use headphones that connect to your device for clear audio and to protect your privacy.
Your verbal consent to treatment will be obtained at the beginning of each session.
You will be required to cover any costs you incur related to your computer or phone including hardware, software or data.
Speak to your health care provider about any costs related to your treatment.
We are committed to ensuring your privacy. Your personal details, including those disclosed during your telehealth conference, will be handled in accordance with our usual privacy and confidentiality procedures. We have selected the secure and confidential platform Webex as our provider of telehealth video conferencing. Telehealth conferences will not be recorded by your health care provider, and you should also not record the conversations.
You can also protect your own privacy by not sending any personal information to our services by email or SMS messages.
Your health care provider will decide what follow up care you require. They may choose to book another telehealth appointment or request that you attend a face-to-face follow up appointment.
The details of your telehealth appointment are documented and added to your medical record. Your medical record is always treated confidentially and complies with our privacy policy, State legislation and State Department of Health standards.
What if I have other questions?
If you have any concerns or questions about your upcoming telehealth appointment, please contact your health care provider.
