Payroll review

We continue to make strong progress on our payroll compliance project, having commenced making back payments this month to impacted caregivers under the St John of God Accord, Accord Community Engagement Services (ACES) Enterprise Agreement.

By June 2026, we intend to make further payments to impacted caregivers under the St John of God Health Care - ANMF - Registered Nurses and Midwives Agreement.

By the end of 2026, we will progress reviews on other relevant EAs and modern awards and intend to commence or continue back payments to impacted caregivers covered by the following EAs and their relevant predecessors:

• St John of God Health Care Enrolled Nurses and Support Services Enterprise Agreement
• St John of God Health Care – HSU - Health Professionals, Administrative, Clerical and Technical Enterprise Agreement
• St John of God Accord Residential Services Enterprise Agreement

To date, we have made corrections to the historical pay of approximately 2,000 caregivers.

We greatly appreciate your patience as we continue this important and complex work, which remains a priority for St John of God Health Care.

We will continue to keep all caregivers and key stakeholders regularly updated. Any former or current caregivers can contact us via the online form below.

We will provide another update on our progress in June 2026.

We have made significant progress throughout 2025, which has included back payments to impacted caregivers under the following two EAs:

• St John of God Accord, Accord Community Engagement Services (ACES) Enterprise Agreement
• St John of God Health Care – ANMF - Registered Nurses and Midwives Agreement

We have made corrections to the historical pay of a total of 1,514 caregivers going back six years; 928 of these caregivers currently working with St John of God Health Care and 586 former caregivers. Where we have identified improvements, these have been incorporated into our ongoing payroll compliance processes and reporting.

This month, we are pleased to confirm we have delivered on our previous commitment made in September, making additional back payments to caregivers under the St John of God Health Care –ANMF - Registered Nurses and Midwives Agreement.

Our focus for 2026

In 2026, we aim to complete all back payments under the two EAs mentioned above. Additionally, we will progress reviews on other relevant EAs and modern awards and make back payments to impacted caregivers covered by the following EAs:

• St John of God Health Care Enrolled Nurses and Support Services Enterprise Agreement
• St John of God Health Care – HSU - Health Professionals, Administrative, Clerical and Technical Enterprise Agreement
• St John of God Accord Residential Services Enterprise Agreement

We will continue to keep all caregivers and key stakeholders regularly updated. Any former or current caregivers can contact us via the online form below. We will provide another update on our progress in March 2026.

We are making good progress on our payroll compliance project by ensuring impacted caregivers receive back payments as quickly as possible.

This project continues to be a key priority for St John of God Health Care and please be assured that our focus is on identifying any impacts to caregivers, remediating impacted people as soon as possible, and strengthening our processes to prevent this from happening in the future.

We continue to review a number of enterprise agreements (EAs) and we have either started to make payments or are preparing to make further payments to impacted caregivers. Details of current activities are as follows:

• St John of God Health Care - ANMF - Registered Nurses and Midwives Agreement 2022
  • In April, we began making payments to a cohort of current caregivers covered by this EA.
  • Over the coming weeks we will commence making payments to a cohort of former caregivers covered by this EA.
  • We are preparing to make further back payments to current and former impacted caregivers under this EA by the end of 2025.

• St John of God Accord, Accord Community Engagement Services (ACES) Enterprise Agreement 2014
  • We are finalising the review of this EA and are getting ready to commence back payments to some impacted caregivers.

We will continue to keep all caregivers and key stakeholders regularly updated. Any former or current caregivers can contact us via the online form below. We will provide another update in December 2025.

We continue to progress a broader review of our compliance with the enterprise agreements and modern awards across St John of God Health Care. Our current areas of focus include the following Enterprise Agreements (EAs):

St John of God Health Care - ANMF - Registered Nurses and Midwives Agreement: In April, we began issuing back payments to a cohort of current caregivers covered by this EA, prioritising this group as they represent the largest cohort within our organisation. These payments form part of our broader review of entitlements under the EA. We are continuing to work through some remaining complexities, including data-related aspects as we finalise these back payments. By the end of 2025, we are aiming to commence making back payments to another cohort of impacted caregivers under this EA.

St John of God Accord, Accord Community Engagement Services (ACES) Enterprise Agreement 2014: We are completing a review of this EA and are aiming to commence making back payments to impacted caregivers under this EA by the end of 2025.

This project remains a priority for St John of God Health Care. Our focus is on identifying any impacts to caregivers, remediating impacted people as soon as possible, and strengthening our processes to prevent this from happening in the future. We will provide another update in September 2025.

We are progressing a broader review of our compliance with the enterprise agreements and modern awards across St John of God Health Care.

A key area of focus over recent months has been around back paying those who may be impacted by the application of Sunday penalty rates for caregivers employed under three enterprise agreements in WA.

As part of this, we are currently prioritising back payments to impacted current caregivers covered by the St John of God Health Care - ANMF - Registered Nurses and Midwives Agreement (Enterprise Agreement) as they represent the largest cohort of caregivers within the organisation.

In January, we informed caregivers that the back payments would be paid to impacted caregivers in March 2025. However, due to additional checks to ensure the completeness and accuracy of the payments, the process took slightly longer. As a result, the back payments will now be paid to impacted current caregivers under this EA starting from 11 April 2025.

We are communicating directly with caregivers who will receive a back payment via email, SMS and post, and will provide them with further information and detailed FAQs.

Impacted caregivers will be invited to attend drop-in Q&A sessions online or in-person at St John of God Subiaco, Midland and Murdoch Hospitals in April.

Please note:

• These back payments are in response to our broader review of entitlements under this EA.
• All current impacted caregivers will receive interest calculated up until the date of payment.
• As these back payments are being paid at different times from 11 April 2025, impacted caregivers covered by this EA may not receive their back payments on the same date nor time as others within the same cohort. It may take some months for all back payments under the EA to be made.
• Please be assured that we are prioritising all back payments to impacted caregivers as quickly as possible.

This project continues to be a key priority for St John of God Health Care.

We will provide an update on our progress in June 2025.

Thank you for your patience as we progress with this important work.

As part of our commitment to fairness and transparency, we continue to make solid progress on a broader review of our compliance with the enterprise agreements and modern awards across St John of God Health Care.

We are currently prioritising back payments related to Sunday penalty rates for caregivers under three enterprise agreements in WA. Our initial focus is on caregivers covered by the St John of God Health Care - ANMF - Registered Nurses and Midwives Agreement, as they represent the largest cohort. We are at the data validation stage and will be actively working through the reconciliation of all data throughout February and March. We are targeting back payments to be made to impacted caregivers in March 2025. Please note: back payments for caregivers in this cohort will occur at different times, however all back payments will include the payment of additional interest to caregivers to ensure fairness.

This continues to be a key priority for St John of God Health Care. We will provide another update on our progress in March 2025.

Thank you for your patience as we progress with this important work.

We are now undertaking a broader review of our compliance with the various enterprise agreements and modern awards that apply across St John of God Health Care. We have established a dedicated internal team and governance process to progress this important initiative. Where required, we will be using external experts to advise and assist us. This broader review will include the previously identified matter concerning the application of Sunday penalty rates for caregivers in Western Australia.

This review is complex and will take time, however we are prioritising the largest sections of our workforce first, as well as those where we have already identified issues.

This is and continues to be an important piece of work, and one of the key priorities of the St John of God Health Care Executive team.

We will contact all current and former caregivers directly to advise of the outcome of the review as the review progresses. Where there are identified issues, we will ensure that any back payments to caregivers include interest.

We will continue to provide you with regular updates on our progress. The next update will be in January 2025.

Thank you for your patience as we progress with this broader review.

We have identified that in some circumstances overtime has not been correctly paid for some former and current St John of God Accord caregivers.

We engaged external experts to undertake an initial review of overtime entitlements for caregivers to whom the following enterprise agreements apply (or have applied):

a)St John of God Accord Residential Services Enterprise Agreement 2018 (Residential EA 2018), and its predecessor, St John of God Shared Supported Accommodation (SSA) Enterprise Agreement 2014; and

b)St John of God Accord, Accord Community Engagement Services (ACES) Enterprise Agreement 2014 (ACES EA 2014).

In some circumstances overtime has not been correctly paid for:

a)weekly overtime, where a full-time or part-time caregiver worked in more than 38 hours per week;

b)daily overtime, where a full-time or part-time caregiver worked more than 10 hours per day under the Residential EA 2018 or a part-time caregiver worked in excess of 10 hours per day under the ACES EA 2014;

c)double time where a broken shift spanned more than 12 hours under the Residential EA 2018; and

d)overtime for time worked on a sleepover.

In some circumstances meal allowances for overtime may also not have been correctly paid under the ACES EA 2014.

We are in the process of contacting individual current caregivers to advise them of any back payment amounts, including interest. We will commence the process of contacting former caregivers in early 2024.

Our approach to this initial Accord review has been driven by our strong desire to quantify and pay money owed to caregivers before the end of the year.

To prioritise payments to caregivers as soon as possible, not all entitlements and issues were reviewed as part of this initial Accord review.

A broader pay compliance review for other St John of God Accord caregiver entitlements will be undertaken in 2024. This continues to be an important piece of work to which significant internal and external resources have been invested.

We thank our St John of God Accord caregivers for their understanding and will continue to keep them updated as we work through the broader review.

We have identified issues that have impacted some of our current and former caregivers and contractors, which may have resulted in underpayments.

The areas identified where potential underpayment may have occurred are:

(a)application of Sunday penalty rates for caregivers employed under three enterprise agreements in Western Australia;

(b)payment of overtime for caregivers employed under two enterprise agreements at St John of God Accord in Victoria; and

(c)possible inadequate superannuation contributions for contractors who are deemed employees for superannuation purposes.

We have disclosed these errors to the Fair Work Ombudsman (FWO) and the Australian Taxation Officer (ATO) and will work cooperatively with them.

We take our obligations to comply with workplace and superannuation laws very seriously.

Our focus is on a remediation program and back paying, with interest, all those impacted as soon as possible and implementing strategies and controls to ensure ongoing compliance.

We have engaged external experts to assist us to undertake a detailed review of our payroll systems and processes, and we will ensure that this important work is resourced appropriated.

Who is impacted

You may be impacted if you work in Western Australia and fall under any one of the following three enterprise agreements:

• St John of God Health Care – HSU – Health Professionals Administrative Clerical and Technical Enterprise Agreement 2022;
• St John of God Health Care – ANMF – Registered Nurses' and Midwives' Agreement 2020; and
• St John of God Health Care Enrolled Nurses and Support Services Agreement 2019.

Or:

Work in Victoria for St John of God Accord and may have done overtime and work under one of the following two enterprise agreements:

• St John of God Accord Residential Services Enterprise Agreement 2018; and
• St John of God Accord, Accord Community Engagement Services (ACES) Enterprise Agreement 2014.

Contractor classification and superannuation obligations

If you provide services or work for us as a contractor but meet the definition of an employee under the Superannuation Guarantee (Administration) Act, you may be impacted by our ongoing compliance review.

For clarification, we expect that many of our visiting medical officers (VMOs) will not be affected. While we are still determining the full scope of those impacted, we believe most VMOs will not meet the extended definition of 'employee' under the Superannuation Guarantee (Administration) Act. VMOs who treat patients at our hospitals and are compensated by a health fund, Medicare, or in some cases, directly by the patient, are unlikely to fall within this definition.

We encourage contractors to seek independent financial advice from qualified accountants regarding their business structure and its implications for taxation and superannuation.

We will continue to provide updates as our review progresses.