Community services

As a not-for-profit organisation, St John of God Health Care has a proud history of providing outreach services in areas of unmet need, many of which are delivered for free or at low cost through an allocation of eligible revenue from our hospitals. Every time you choose a St John of God Health Care hospital, you help us provide outreach services to people in need in our community. See what we’ve achieved in the past year.

Our services

Through our Social Outreach services, we strive to meet the needs of people within our communities who are experiencing disadvantage, with a focus on areas of unmet needs in health care. Our services are:  

• Raphael Services 
• Horizon House
• Casa Venegas 
• Mental Wellbeing Services
• International Health 
  
• Drug and Alcohol Withdrawal Network 
• South West Community and Alcohol Drug Service

Working across three states, as well as in Timor-Leste, the services provide a range of accommodation, mental health, healthcare and personalised support to people in need – people who wouldn’t otherwise be able to access the help and support they require.

Over the past year, we have: 

• Delivered $26.1 million of free or low cost services delivered to people in need
• Provided services to 5,500 people
• Provided 41,968 nights of stable accommodation 
• Provided 6,508 telehealth sessions over 3.5 months
• Facilitated a 34% improvement in patient safety metrics at Timor-Leste’s national hospital 

Code of Conduct

Our Code of Conduct, supports our Mission, Vision and Values of St John of God Health Care and defines the standards of behaviour, which are expected from all who are employed or are associated with our organisation. This includes all caregivers (employees), agency staff, volunteers, contractors, vendors and anyone else who conducts business for, or on behalf of, St John of God Health Care.

Our Service Statement of Commitment to Child Safety

St John of God Social Outreach is committed to providing a safe environment for all children/young people in its care and proactively takes measures to protect children/young people from abuse. We actively implement strategies to ensure that our services are physically, spiritually, socially, and emotionally safe.  The welfare of the children/young people in our care is our first priority and we have zero tolerance towards child abuse, which is any act committed against a child/young person involving physical violence, sexual offences, emotional and/or psychological abuse or neglect.