Frequently asked questions

We provide community-based mental health support services in regional Victoria and the southern suburbs of Perth, Western Australia.

As part of St John of God Mental Wellbeing Service, we aim to ensure our services are as accessible as possible to all people in the community. With a referral and a Mental Health Care Plan from your GP, you may be eligible for low or no-cost mental health support services.

Simply find the Mental Wellbeing Services closest to you and phone 1800 313 016 to make a booking for an initial assessment. You will need to make an appointment to see your GP before you visit us, to get a referral and a Mental Health Care Plan.

When making an appointment with your GP for a referral and Mental Health Care Plan, you will need to advise your GP’s reception staff that you would like an assessment appointment so they can book appropriate time. When you attend the appointment, the GP will ask you questions about how you are feeling emotionally and mentally and do a quick assessment with you - this is a Medicare requirement in order to create a Mental Health Care Plan for you.

Your GP will then send a referral to our service and we will contact you directly to book an appointment with one of our mental health clinicians.

We always aim to provide you with an initial appointment as soon as possible upon receiving your referral, usually within two weeks.

St John of God Mental Wellbeing Services aims to have all of our available client appointments filled - this helps us to reduce the wait time for access to services.

If you are unable to attend an appointment, please let us know as soon as possible so that we can offer this time to another person. We require a minimum of 24hrs notice and we will charge a missed appointment fee for cancelled sessions with less than 24hrs notice.

St John of God Mental Wellbeing Services do not offer crisis support. If you are feeling overwhelmed or distressed, book to see your GP immediately to discuss your concerns with them.

Alternatively, if the matter is urgent. please go immediately to your nearest hospital emergency department or contact one of the 24/7 crisis helplines below:

Lifeline: 13 11 14

Beyond Blue: 1300 224 636

Suicide callback service: 1300 659 467

Mental Health Emergency Response Line: 1800 676 822 (Peel) 1800 555 788 (metro)

Crisis Care: 1800 199 008

Talk to the person and offer your care and support. Encourage them to see their GP to further discuss their concerns in a confidential space and provide them with information to help them access other mental health services (see the contact numbers above).

Family members can be an important part of the recovery process and we encourage your involvement where appropriate.

Talk to your GP. They will be able to provide you with further information and support options. You will also find a range of mental health services online:

beyondblue.org.au

sane.org

blackdoginstitute.org.au

Our feedback form allows you to send compliments or complaints regarding St John of God Mental Wellbeing Services.

Where we offer these services

Call 1800 313 016 to speak to one of our friendly caregivers.

Ballarat

Wexford Place, 105 Webster Street, Ballarat VIC 3350

Email (referrals): mentalwellbeing@sjog.org.au
Email (all general enquiries): mwsenquiries@sjog.org.au

Cockburn 

Cockburn Integrated Health 
14/11 Wentworth Parade, Success WA 6164

Mandurah

2/116 Pinjarra Road, Mandurah WA 6210

Midland

Stan and Jean Perron Advocacy Centre
1 Watertank Way, Midland WA 6056

Pinjarra

Forrest Medical Centre
1 McKay Street, Pinjarra WA 6208

Email (referrals only): mentalwellbeing@sjog.org.au
Email (general enquiries): mwsenquiries@sjog.org.au