We are dedicated to providing safe and compassionate care. Preventing and controlling the spread of infection within our hospitals and service facilities is central to how we protect our patients, caregivers and communities.
Patients, clients and visitors
To reduce the risk of spreading infectious illnesses, all patients and visitors attending our hospitals and service facilities may be screened for signs of infection.
If you are due to attend one of our hospitals or receive care in your home, and you are feeling unwell or have any of the following symptoms, please contact us before attending:
- fever (37.5 degrees Celsius or higher)
- cough
- shortness of breath
- sore throat
- loss of smell or taste
- runny nose
- diarrhoea
- nausea or vomiting
- rash.
If you are COVID positive or were positive in the last 7 days, please call ahead if you are coming in for admission.
All visitors who have tested positive for COVID-19 or are a close contact should avoid visiting hospitals and other high-risk settings (like residential care) for at least 7 days after developing symptoms or testing positive.
Your doctor or health care professional will let you know about any testing requirements ahead of your booked admission or appointment.
Visitor information
St John of God Health Care warmly welcomes all visitors, but we request that you do not visit if you are feeling unwell or are experiencing the symptoms above.
Exemptions for visiting are always considered at each hospital’s discretion for cases involving end-of-life care, emergency care, childbirth or the care of a dependent child.
At times of increased respiratory viruses in either the hospital or community it may be requested that masks are worn by visitors.
To help with preventing infections in health care settings, please remember to wash your hands regularly with either soap and water, or the alcohol-based hand rubs located around the hospital, and please stay home if you are unwell.
For further information please contact your hospital directly.
Disability services
Personal protective equipment (PPE), testing and health monitoring, ventilation, hand hygiene, cleaning practices and vaccination programs are all used to help prevent the spread of infectious diseases and provide a safe space for our patients, caregivers, clients and visitors.
Our caregivers are trained to provide guidance in supporting our patients and clients to maintain healthy lifestyles, including infection control practices.
Emergency departments
If you need urgent medical care call Triple Zero (000) or attend your nearest emergency department.
If you think you have an infectious illness, please call ahead or notify a caregiver immediately on arrival.