Visitor information

Novel coronavirus (COVID-19) precautions 

Visitors should not enter the hospital if they have: 

• a current diagnosis of COVID-19 
• a fever or a cold or a flu-like illness, including symptoms such as sore throat, cough, fatigue and difficulty breathing
• been in contact with a confirmed case of coronavirus and are therefore required to self-isolate for 14 days. 
• been tested for COVID-19 and are awaiting test results.

In the interests of protecting the safety of patients within our facilities, St John of God Health Care hospitals in Western Australia will only permit overseas visitors or visitors who have travelled from States or Territories not considered ‘very low risk’, to enter a West Australian St John of God Hospital if they can demonstrate that they:

• have quarantined in WA for a period of 14 days, and 
• have had a negative COVID-19 test result within the last three days of that quarantine period.

Visitors who are quarantining should not be residing with family members who are visiting the hospital. If you need to get a COVID-19 test, here is a list of locations.

Please find the latest information regarding COVID-19 and controlled interstate border arrangements on the WA Government website.

In the absence of visiting in person, we will work closely with patients and loved ones to facilitate interaction via video communications mediums (Skype, Facetime etc.) 

Visitor restrictions

We ask that our patients have a maximum of two visitors at any one time during visiting hours, in line with State Government guidelines. 

All visitors to the hospital are required to sign in via the Safe WA App and QR code to collect contact details, in accordance with current Public Health Orders, to assist in contact tracing.

Instructions will be displayed at the entrance to guide visitors to access registration using your smartphone camera.  If you do not have a smartphone you can provide your details at the major entrances to the hospital on a paper register. 

All information collected is stored securely by St John of God Health Care and the Government of WA, in accordance with the requirements of the Privacy Act that operates in Australia. The information is temporarily held for a period of 28 days and then automatically deleted if not required for contact tracing purposes.

Thank you for your compliance with this process and assisting us to keep those within our facility safe. 

More information

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Visiting hours

Please try to schedule your visit during the below visiting hours and avoid the rest periods on each ward.

General wards

• Visiting hours: 10.00am to 12.00pm and 2.00pm to 8.00pm
• Rest period: 12.00pm to 2.00pm

Maternity ward

• Visiting hours: 2.00pm to 4.00pm and 6.00pm to 8.00pm
• Rest period: 12.00pm to 2.00pm and 4.00pm to 6.00pm

Some patients may have restricted visiting hours or visitor numbers, so please check with nursing staff before entering a room. If you would like to visit a patient outside of these times, please check with our reception caregivers before you enter the ward areas.

Sometimes you may have to follow additional procedures prior to entering a room - these will be indicated on the door. Please speak to nursing staff before entering a room with these signs in place.

We ask all visitors to help prevent hospital infections by applying hand gel before and after their visit. Hand gel dispensers are freely available at the entry to the hospital, ward areas and in each patient room.

Children under 12 are welcome and must be supervised at all times.

Smoke Free

St John of God Geraldton Hospital is a smoke free hospital. Smoking is not permitted in any building, outdoor area or vehicle within our boundaries.

Access

Our main entry is open:

• Monday to Friday 7.00am to 8.00pm
• Weekends and public holidays 8.00am to 12.00pm 

Access to the hospital at other times is via the side door, to the right of the main entry.