Visitor information

Novel coronavirus (COVID-19) precautions 

As a part of our coronavirus (COVID-19) management plans and advice from authorities, we are undertaking a number of precautions to help keep people within our hospitals and facilities safe from harm.

Visitors

We ask that you limit the number of visitors for the duration of your stay, to two immediate family members or a close friends .Dependent children of the client under the age of 16 may also attend with designated visitors.

All visitors must present to Reception for screening on entry and cannot visit if they:

• have travelled overseas within 14 days of the planned visit;
• have recently come into contact with a person who has a confirmed case of coronavirus;
• are feeling unwell.

Visiting hours are as follows: 

• weekdays 12.00pm to 1.00pm and 6.30pm to 7.30pm 
• weekends 12.00pm to 4.00pm.

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital. 

If you are seeking assistance, or testing for coronavirus (COVID-19), please attend your nearest COVID-19 clinic or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Keeping you safe

Our priority is keeping our patients, caregivers, visitors and community safe. View our message from the our leadership team.

Visiting hours

Visiting hours may vary, please check with our nurses before visiting.

Monday to Friday, 12.00pm to 1.30pm and 4.00pm to 8.00pm.

Saturday and Sunday, 10.00am to 8.00pm.

Please speak to our nurses if you need to visit outside these times. Visits during group and individual activity times are discouraged to ensure patients have the best opportunity to access comprehensive treatment programs.

Carer and family sessions

We encourage carers and family members to attend our carer and family sessions to gain an insight into mental illness and how to support loved ones.

Our carer and family sessions provide education about mental illness and information about how to support your loved ones and yourself.

Sessions are run separate to patients to provide carers and families a chance to seek general advice and support.

Date: first Wednesday of each month

Time: 5.00pm

RSVP: (02) 9715 9200.

Smoke free

At St John of God Burwood Hospital we encourage you to be smoke free and provide supportive therapies to help would like help to stop smoking.  However, we do permit smoking in designated outdoor areas.

All internal spaces are smoke free to create a healthier, cleaner and safer environment for patients, visitors and caregivers. 

Access

You can access our main entrance, which is open from 8.00am to 8.30pm, via Grantham Street.

Please ask our reception staff if you need further information including directions once you come to the hospital.