Visitor information

Novel coronavirus (COVID-19) precautions 

As a part of our coronavirus (COVID-19) management plans and advice from authorities, we are undertaking a number of precautions to help keep people within our hospitals and facilities safe from harm.

To ensure the safety of our patients and caregivers, unfortunately visitors are unable to enter the hospital.

Exceptions may apply for the following:

• Patients who are children;
• those receiving end of life care; 
• patients that have a disability which requires carer support;

• partners of patients receiving maternity care.

All approved visitors to the hospital will be required to wear a face mask, which will be provided by the hospital, as part of our approach to infection control. In addition, to ensure our most vulnerable patients are protected, patients attending our day oncology (Anam Cara centre), and other high risk patients will be required to wear face masks. 

As of Wednesday 14 July, we have ceased our face-to-face outpatient appointments and are offering these as telehealth appointments instead, as a safety precaution.

Thank you in advance for your cooperation and support during this time.

More information

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Visiting hours

We understand the importance of staying connected to your friends and family while you are in hospital. We encourage visitors during our regular visiting hours.

Regular visiting hours (all wards except Intensive Care/Coronary Care Unit)

Weekdays
10.00am to 8.00pm

Intensive Care/Coronary Care Unit visiting hours

10.00am to 12.30pm and 2.30pm to 8.00pm.

Getting here and parking

We have paid onsite parking accessible by the Drummond Street North entrance. There are two bus stops located on Drummond Street North. Ballarat train station is 1.2km away.

More information can be found on our getting here and parking page.

Cafe and gift shop

A cafe is located on the ground floor and offers a variety of fresh foods and barista coffee. We also have a gift shop run by the hospital Auxiliary that offers a wide variety of local and imported merchandise.

For more information please visit our facilities page.

WiFi

Staying in touch with loved ones isn’t limited to visiting hours with our hospital WiFi. Both patients and visitors can enjoy free internet access.

To access the hospital WiFi:

• connect to the “Guest” wireless network
• enter your details and accept terms and conditions
• click the “Hotspot Login” button.

Accommodation for relatives

Short term accommodation is available at Rotary House on the hospital grounds and boarders can stay overnight if the patient is staying in a single/private room.  

Smoking

Our hospital is a smoke free campus. Smoking is not permitted in any building, outdoor area or vehicle within the boundary of our site.