Consumer engagement

They are members of the local community who are committed to providing a consumer perspective and through personal experience, may have an understanding of rehabilitation. 

Our Consumer Reference Committee meetings are held every quarter with representatives participating in:

• decision making
• strategic and operations planning
• service delivery
• policy development
• priority setting
• continuous quality improvement
• patient safety.

The role of a consumer representative is to:

• represent the interests of consumers and patients, acting as a ‘watch-dog’ on issues affecting consumers
• provide information or opinion on any relevant issue(s) affecting consumers
• contribute to an improved consumer and patient experience
• be recognised as an official volunteer of the hospital.

Representatives are reviewed annually and can be on the committee for a maximum of five years.

If you are interested in becoming a consumer representative, please contact:

Melissa Armsden
Community Engagement Coordinator
South East Melbourne Hospitals
Tel: (03) 8784 5009
Email: [email protected]