- For patients and visitors
- Visitor information
We understand how important visitors are for the wellbeing of our patients and we gladly welcome you to our hospital.
Novel coronavirus (COVID-19) precautions
Visitors should not enter the hospital if they have:
- a current diagnosis of COVID-19
- a fever or a cold or a flu-like illness, including symptoms such as sore throat, cough, fatigue and difficulty breathing
- been in contact with a confirmed case of coronavirus and are therefore required to self-isolate for 14 days.
- been tested for COVID-19 and are awaiting test results.
In the interests of protecting the safety of patients within our facilities, St John of God Health Care hospitals in Western Australia will only permit overseas visitors or visitors who have travelled from States or Territories not considered ‘very low risk’, to enter a West Australian St John of God Hospital if they can demonstrate that they:
- have quarantined in WA for a period of 14 days, and
- have had a negative COVID-19 test result within the last three days of that quarantine period.
Visitors who are quarantining should not be residing with family members who are visiting the hospital. If you need to get a COVID-19 test, here is a list of locations.
Please find the latest information regarding COVID-19 and controlled interstate border arrangements on the WA Government website.
In the absence of visiting in person, we will work closely with patients and loved ones to facilitate interaction via video communications mediums (Skype, Facetime etc.)
We ask that our patients have a maximum of two visitors at any one time during visiting hours, in line with State Government guidelines.
All visitors to the hospital are required to sign in via the Safe WA App and QR code to collect contact details, in accordance with current Public Health Orders, to assist in contact tracing.
Instructions will be displayed at the entrance to guide visitors to access registration using your smartphone camera. If you do not have a smartphone you can provide your details at the major entrances to the hospital on a paper register.
All information collected is stored securely by St John of God Health Care and the Government of WA, in accordance with the requirements of the Privacy Act that operates in Australia. The information is temporarily held for a period of 28 days and then automatically deleted if not required for contact tracing purposes.
Thank you for your compliance with this process and assisting us to keep those within our facility safe.
Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.
If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.
You can also call the Coronavirus Health Information Line on 1800 020 080.
Staying in touch with loved ones isn’t limited to visiting hours with our hospital WiFi. Both patients and visitors can enjoy free internet access.
To access the hospital WiFi:
- connect to the “Guest” wireless network
- enter your details and accept terms and conditions
- click the “Hotspot Login” button.
Visitors and quiet time
Our normal visiting are between 8am to 1pm and 3pm to 8pm. However at St John of God Mt Lawley Hospital, we acknowledge quiet time between 1pm and 3pm.
This gives our patients an opportunity to rest and recover with the lights dimmed and less activity on the wards.
Please note maternity visiting hours are between 3pm to 8pm.
Hospital meals and nutrition are an integral part of a patient’s recovery and visitors are welcome to dine with patients.
Our menus are full of fresh, seasonal and nutritious meals offering a wide selection of choice. Please notify us of any special dietary requirements.
Access to the hospital
Access to the front reception of the main hospital is on Thirlmere Road, Mt Lawley.
If you are a patient or a visitor, one of our friendly volunteers or front reception caregivers will be able to direct you to where you need to go.
Specialist appointments are held in Killowen House (best accessed from the main hospital entrance) or the Medical Centre (best accessed from Ellesmere Road).
Please see Getting here and parking for more information.
Patient and visitor feedback
Your feedback is important and helps us to continually improve our patient care and recognise when we are doing things well. You can provide feedback by:
- talking to one of the nursing caregivers, or the nurse unit manager
- complete a patient comment card – these should be available by your bedside
- email firstname.lastname@example.org and provide your contact details so that we can get in contact with you.
Your health and wellbeing is our priority.
St John of God Mt Lawley Hospital is a smoke-free zone. Smoking is not permitted in any building, outdoor area or vehicle within the boundary of our site.
Please support us to keep our hospital a smoke-free zone.
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