- Consumer engagement
Consumer and community engagement
Consumer Partnership Framework
As part of our commitment to providing the best possible experience for patients, we have created a Consumer Partnership Framework.
The framework is a guide to inform consumers about how they can be involved in influencing health service planning and improvement. It also informs caregivers about engagement and governance processes to be used to strengthen the ways we listen to and work with consumers.
Consumer and Community Advisory Council
Our Consumer and Community Advisory Council forms part of our commitment to deliver excellent health care.
The Council provides a forum for community input into the provision of our services and activities.
Its role is to represent a consumer voice and enhance the patient experience at the hospital by providing input into our service delivery and planning.
Council members have a variety of backgrounds and experience. Many are heavily involved in the community, including representation on other boards, councils and committees.
Mental Health Consumer and Carer Advisory Group
Our Mental Health Consumer and Carer Advisory Group forms part of our commitment to partner with patients, carers and the community to enhance the provision of mental health services and consumer experience.
The group provides a voice for mental health consumers and carers into the provision of patient focused services and provide input into the proposed activities, initiatives and projects as well as the planning, design, delivery, monitoring and evaluation of our mental health services.
Members are required to have experienced mental illness firsthand, either as an individual or as a carer, and have a recovery orientated focus on enhancing the needs of consumers and carers.
As a not-for-profit organisation we dedicate part of our revenue to our St John of God Social Outreach services. These services reach out to people experiencing disadvantage to improve health and wellbeing and are available free of charge or at low cost.
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