- Our services
- Emergency Department
If you have a life-threatening medical condition, call 000 and ask for an ambulance. You can request paramedics to bring you to our hospital.
At WA’s only private Emergency Department, you can be seen and sorted sooner by senior staff for $195. More on Emergency Department fees here.
Our Emergency Department is accepting patients who are redirect from Fiona Stanley Hospital's emergency department with private health insurance who fall outside COVID-19 testing criteria. We are open 24/7 and will waive the admission fee for these patients.
If you have travelled overseas or interstate in the past 14 days or been in contact with a confirmed case of COVID-19 and you have a sore throat, shortness of breath or fever-like symptoms, please DO NOT present to the St John of God Murdoch Private Emergency Department.
We respectfully request that visitors or those accompanying you to hospital do not enter our buildings if they fit this criteria.
Suspected COVID-19 cases are being diverted to the nearby Fiona Stanley Hospital clinic as part of a coordinated plan in cooperation with FSH. This helps provide suspected COVID cases with the appropriate levels of protection and care and ensures non-COVID ED patients can admit safely.
Acute respiratory infections and undifferentiated fever can be suspicious for COVID-19 illness. In the current testing environment, our clinical protocol and Dept of Health advice may direct patients with these symptoms to a COVID clinic or Fiona Stanley Emergency Department.
Due to our visitor restrictions, we request that you only bring one person with you to ED.
Adult and paediatric emergency services
Adults, children and babies can benefit from short waiting times and care provided by experienced nurses and doctors in a comfortable environment.
Chest pain - don't wait, get help
Call an ambulance on 000 and ask for St John of God Murdoch Private Emergency Department if you are experiencing acute chest pain or cardiac related symptoms. More on our cardiac services here.
New orthopaedic trauma service
Murdoch’s senior orthopaedic specialists are available at all times to support you on presentation for musculo-skeletal trauma 24-hour, 7-days per week. Find out more.
What to bring
When you come to our Emergency Department with an urgent medical condition please try to bring your:
- Medicare Card
- any other entitlement cards (health care, pension, veterans, safety net)
- private health insurance details
- list of current medications
- x-rays/ultrasounds/scans that may be related to your condition
- General Practitioner’s (GP) details
- employment contact details if your condition is covered by Workers’ Compensation
- passport/health insurance details (overseas visitors/students).
When you arrive
Please see the triage nurse first. They will ask questions and assess your condition to determine your level of priority:
- immediate (life threatening)
- very urgent
You may need to be seen immediately or directed to the waiting room.
While you are waiting, please inform the triage nurse if your condition changes or you decide to seek treatment elsewhere.
You will be seen as soon as possible, according to the severity of your illness, and not in order of attendance. If another patient comes to the Emergency Department with a more serious condition, you may be required to wait. We thank you for your patience and understanding.
What happens next?
Once you have been admitted to the Emergency Department our nurses and doctors will complete a thorough assessment of your conditions.
Tests and procedures will be carried out as necessary. The team will review your test results and provide emergency treatment, and will then decide to either:
- allow you to return home with a referral for further care if necessary (such as a follow-up appointment with your local doctor or an outpatient appointment)
- monitor your condition for a few hours before making a decision regarding your care
- admit you to hospital for further care.
Sometimes you may need to wait for test results or for a ward bed to become available. We will continue to care for you until you are able to go to a ward or be discharged home.
Our Emergency Department fee is $195.
There is no fee for the Emergency Department if you arrive by ambulance. You may however, incur ambulance fees from the ambulance operator depending on your level of private health insurance. Contact your insurer for more details.
We bill Medicare directly for doctors procedures and consultations in the Emergency Department so there is no additional fee for patients.
If you are not covered by Medicare, for example if you are an overseas visitor, you will have to pay a $325 out-of-pocket fee for an initial Emergency Department visit and $100 for any subsequent Emergency Department visits.
- private health insurance and Medicare do not cover the $195 out-of-pocket fee
- Department of Veterans’ Affairs will cover the Emergency Department fees if you are a gold card holder
- we request payment of all costs, including the Medicare portion of your visit prior to leaving. Payment can be made via credit card or EFTPOS
- if you return to our Emergency Department for review within seven days because your existing condition is not improving or has worsened you will have to pay a reduced out-of-pocket cost plus Medicare charges
- a facility fee of $50 to $100 may apply if you use our nursing services and do not see a doctor or nurse practitioner.
More information is available from our Emergency Department ward clerk on (08) 9438 9100.
You will be charged by the ambulance service for this transfer. If you have private health insurance you may be covered for ambulance transfer between hospitals. Ambulance transfer is not covered by Medicare, a Healthcare card, Pharmaceutical or Pensioner Benefit Card.
Fees for services such as X-rays, pathology (blood tests) and walking aids (crutches etc), usually incur additional out-of-pocket costs. The service provider will send you an additional account for these services.
You may be able to claim some fees for diagnostic services (blood tests and X-rays) from Medicare.
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