Patients and clients

Our priority is keeping you – our patients, clients and communities – safe. Please read our current testing, screening and check in requirements before you come to one of our hospitals or services.

Before you attend 

Please do not come to a St John of God Health Care site if you have any flu or cold like symptoms including a runny nose, fever or if you have experienced a loss of smell and taste.
Get tested for COVID-19 and quarantine until you have received a negative result. 

If you need urgent medical care, please call 000 or attend your nearest emergency department. Our emergency departments are operating as usual and through the triage process we will identify what additional testing or screening procedures you need to undertake.

When you are at one of our emergency departments, please try to physically distance at all times and only bring along necessary support people as permitted. 

See current visitor restrictions

Screening and testing

You may be required to be tested upon presentation at a St John of God Health Care site. This may include pre-admission testing. Read the latest screening information

Vistiors may be required to show proof of vaccination upon entry to one our facilities. View visitor information

Patients who have recovered from COVID-19 in the past twelve weeks will need to provide proof of infection upon arrival at our hospital. However, they will not need to provide proof of a negative RAT. 

Surgeries 

Patients booked for a procedure or surgery who have tested positive to COVID or are a household contact, will likely have surgery be postponed;

  1. These patients must call the Hospital Admissions team to inform them. St John of God Midland Public and Private Hospitals and St John of God Subiaco Hospital’s patients must call the Hospital PreAdmissions team. 
  2. The Hospital will then liaise with your doctor and you will be informed of their decision. 
  3. In the case of postponement, your doctor will contact you to reschedule

Post COVID infection surgery recommendations 

If you have a confirmed case of COVID-19, it is recommend you do not have elective surgery unless postponing the procedure creates a greater risk to your life. 

Your procedure will be delayed until you’re no longer infectious and you have recovered from COVID-19. This applies to people who were asymptomatic (no symptoms) or symptomatic.

Recommend surgery times:

  • Minor surgery : 4 weeks post the date of COVID diagnosis
  • Major Surgery: 7 weeks post the date of COVID diagnosis

Please speak with  doctor to discuss your circumstances.

About COVID-19 in your state

For more information about COVID-19 and testing, see:

Further information for patients and clients

To minimise the risk of COVID-19 transmission, we are screening all patients admitted to our hospitals. This includes:

  • All elective surgery
  • All procedures including those performed under local anaesthetic
  • All planned elective medical admissions including mental health and rehabilitation
  • ED presentations
  • ECT
  • All direct-to-ward admissions
  • All interhospital transfers
  • Elective caesarean sections and all other maternity admissions (including natural delivery)
  • Paediatric admissions.
Information on testing requirements.
If you have any questions, please speak to your treating doctor about your individual requirements. 
 

If you are attending an outpatient or day program, you must register your attendance and comply with the necessary screening requirements. Depending on the frequency of your appointment, this may include weekly PCR tests and rapid antigen tests on days of appointment. Information on testing requirements

We ask for your cooperation with any requests made by our caregivers, based off current state advice and guidelines. 

Please remember to regularly wash your hands, stay physically distanced, and stay home if you feel unwell.

If you require medical treatment, it is important to seek appropriate care, especially in an emergency. Our emergency departments are available to you at all times. If you need urgent care, please call 000.

New South Wales


Victoria


Western Australia


If you are concerned you have COVID-19 - even if you have mild symptoms - call your GP or the National Coronavirus Helpline on 1800 020 080 or get tested.

If you are coming to one of our maternity wards, either as a patient or partner, you will need to comply with all of our screening, testing and check in requirements. This may include your support person needing to provide proof of vaccination status.

Please note that maternity ward tours are ante natal classes not possible at some of our hospitals at this time. Please contact your local maternity unit if you have any questions. 

If you are a maternity support person, or want to visit a maternity patient, please read our visitors' information carefully.

More information

If you are pregnant, you may be feeling anxious about how COVID-19 could affect you, your baby and your pregnancy care.
Read our COVID-19 blogs to find out more from our trusted health experts.

Video series

COVID-19 and pregnancy

  1. What to do if you have COVID-19 and go into labour
  2. Vaccination during pregnancy
  3. What to do if your symptoms get worse
  4. Managing COVID-19 at home
  5. Risks of COVID-19 during pregnancy
  6. Symptoms of COVID-19 in pregnant women
  7. What to do if you test positive
  8. Your at home toolkit
     

Antenatal classes for parent education are taking place online rather than in-person for all our maternity services in Western Australia, Victoria and New South Wales.

Please be aware of, and adhere to, the safety precautions in your state:

 

We will need proof of vaccination from any visitors coming into our disability services.

Clients, residents and visitors may be required to undergo rapid antigen testing, upon arrival at one of our sites or services. You can discuss this with a caregiver ahead of your arrival.

You must advise us ahead of your visit if:

  • You have cold or flu-like symptoms;
  • You have been in close contact with a person who has tested positive for COVID-19;
  • You, or a family member who lives with you or has visited you, has been in any locations visited by confirmed cases.
 

We are committed to ensuring you receive the best possible care in the comfort of your own home. We ask you adhere to follow the safety precautions in your state, and please telephone 1300 475 442 before we visit your home if:

  • You have flu-like symptoms;
  • You have been in close contact with a person who has tested positive for COVID-19;
  • You, or a family member who lives with you or has visited you, has been in any locations visited by confirmed cases.

We will screen all patients before we enter your home and we may require proof of a negative rapid antigen test.

Good hygiene practices in your home include:

  • Coughing or sneezing into your elbow
  • Washing your hands frequently with soap and water or a hand sanitiser
  • Regular cleaning of surfaces in your house that are touched frequently such as doorknobs and benchtop

Telehealth offers the ability to access care from the home, work or other private space. 

Available on smart phone, tablet or desktop computer you can now connect with your health care provider (doctor, clinician, allied health caregiver or specialist nurse) without the need for a face-to-face appointment. Your health care team will assess your individual needs and decide if telehealth is an option for you.

Full information on telehealth services 

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