Visitors

To help keep our communities safe, we have a range of measures in place, aligned to the current state government requirements, including screening and testing for our visitors.

 

Visitor restrictions and guidelines for each of our hospitals’ 

Our visitor restrictions vary from state to state. Please view visitor restrictions and guidelines for each of our hospitals’ below. 

General visitor information

As a visitor, you may be required to show proof of vaccination upon entry to one our facilities.
(Please note, patients are not required to show proof of vaccination when attending hospital for treatment and care).

All visitors may be required to produce a negative Rapid Antigen Test result prior to entry and wear a mask whilst in the hospital.  The RAT must have been taken the day of arrival.
In addition to this requirement, if you are visiting a high risk area such as transplant ward, haematology unit, oncology ward, renal dialysis unit), your RAT should be taken within a three hour timeframe of your visit to that area.

Please discuss your situation upon arrival to understand what your testing requirements are.

To further protect our patients and staff during this time, all visitors must wear a mask at all times for the duration of their visit.

In VIC visitors under 18 years of age are permitted entry if:

  • visiting a patient who has a life-threatening medical condition
  • visiting a patient receiving palliative care or 
  • if they are a child, grandchild or sibling of the patient. 

There are no visitor restrictions in NSW.

Children are not counted in the number of visitors if they are visiting a patient having end-of-life treatment or if they are a child, grandchild or sibling of the patient. Children who are not fully vaccinated are required to undertake a RAT on the day of visitation but are not required to wear an N95 mask.

In WA, children under 16 are only permitted to enter the hospital, if they are considered an essential visitor 

If you are attending one of our Emergency Departments or Day Oncology Centres you may be accompanied by one person; however, it remains encouraged that patients attend alone if it is safe and practical for them to do so.

Please respect our caregivers and adhere to all directives, as we work through this together.

Exceptions to our visitor restrictions will be made in limited circumstances, and will be managed on a case-by-case basis.

This includes visitors for:

  • paediatric patients (one parent/guardian may attend at any time, plus one visitor can attend in line with the above)
  • patients who require assistance with communication, wayfinding, mobility, personal care, language support or behaviour management
  • patients with a complex disability
  • patients with a life-threatening medical condition
  • patients who are dying and/or receiving end of life care
  • maternity patients (a partner/designated support persons may attend at any time, plus one visitor as described above)


You cannot visit the hospital, if: 

  • You are unwell
  • You have been diagnosed with COVID-19 or asked to quarantine and have not completed your quarantine or are asymptomatic
  • You have had contact with a person with COVID-19 in the last 14 days and have not completed a negative test and isolation requirements
  • You have COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue 

For more information about COVID-19 go to the state government websites:

We understand that the visitor restrictions are very challenging, and we are here to provide support for our patients and families during this time. For further information or questions please contact your hospital for assistance.

Current visitor status in your state 

 St John of God Burwood and Richmond Hospitals

Two visitors per day are permitted at St John of God Burwood and Richmond Hospitals. Dependent children of our patients under the age of 16 may accompany this visitor.

Visitors must:

  • Wear a surgical mask correctly at all times while in the facility. Children aged 12 and under are not required to wear masks.
  • Not have tested positive to COVID-19 within the last 10 days
  • Not have tested positive to another acute respiratory infection in the last seven days
  • Not have symptoms of COVID-19 or other acute respiratory infections
  • Not be a high risk contact of someone who has COVID-19 in the previous 14 days
  • Not have arrived from overseas in the past seven days

Visitors are not permitted to dine with clients.

Daily visiting hours for St John of God Burwood and Richmond Hospitals:

  • 4.00pm to 8.00pm weekdays
  • 1.00pm to 5.00pm weekends and public holidays.
     

Hawkesbury District Health Service

Two visitors may be permitted per patient, per day at Hawkesbury District Health Service in the general wards and maternity wards.

The delivery suite permits two partner/support people. 

The emergency department permits one support person. 

Visitors must:

  • Wear a surgical mask correctly at all times while in the facility. Children aged 12 and under are not required to wear masks.
  • Not have tested positive to COVID-19 within the last 10 days
  • Not have tested positive to another acute respiratory infection in the last seven days
  • Not have symptoms of COVID-19 or other acute respiratory infections
  • Not be a high risk contact of someone who has COVID-19 in the previous 14 days
  • Not have arrived from overseas in the past seven days

 

Daily visiting hours for Hawkesbury District Health Service:

  • 9.00am to 6.00pm (rest period in maternity 12.00pm to 3.00pm).

Visitor information

St John of God Ballarat Hospital
Visitor restrictions: Two visitors per day, in visiting hours
Visiting hours: General ward: 10.00am to 8.00pm, Maternity ward: 2.30pm to 4.00pm and 6.00pm to 8.00pm, Intensive Care/Coronary Care: 10.00am to 12:30pm and 2:30pm to 8.00pm

Maternity patients will be allowed one support person, and one additional visitor each day.
Children under 16 years of age will be considered on a case by case basis. 
All visitors are required to wear an N95 mask for the duration of their visit. This includes when visitors are in patient rooms.

Exceptions to our visitor restrictions will be made in limited circumstances, and will be managed on a case-by-case basis. This includes visitors for:

  • paediatric patients (one parent/guardian may attend at any time, plus one visitor can attend in line with the above)
  • patients with a complex disability that require carer support
  • patients receiving end of life care
  • maternity patients (a partner/designated support persons may attend at any time)

To further protect our patients and staff during this time, all visitors who attend must wear an N95 mask at all times for the duration of their visit.

St John of God Bendigo Hospital
Visitor restrictions: Two visitors per day for up to two hours, in visiting hours
Visiting hours: General ward 11.00am to 1.00pm and 3.00pm to 8.00pm, Maternity ward 3.00pm to 8.00pm
End of life care: Children under the age of 16 will also be allowed visit end of life patients (following other end of life restrictions).
No other visitors under the age of 16 will be allowed to visit the hospital.
Visitors who are not fully vaccinated are only permitted to visit patients receiving end of life care, and must return a negative Rapid Antigen Test prior to entry.

St John of God Berwick Hospital
Visitor restrictions: Two visitors per day, in visiting hours
Visiting hours: 10.00am to 1.00pm and 4.00pm to 7.00pm 

St John of God Frankston Rehabilitation Hospital
Visitor restrictions: Two visitors per day, in visiting hours
Visiting hours: 2.00pm to 6.00pm Monday to Friday; 12.00pm to 2.00pm Saturday and Sunday

St John of God Geelong Hospital
Visitor restrictions: Two visitors per day for up to two hours, in visiting hours.
Visiting hours: General wards: 3.00pm to 8.00pm, Maternity ward: 3.00pm to 5.00pm and 6.30pm to 8.00pm
Visitors under 18 years are not permitted at St John of God Geelong Hospital, unless arrangements have been made with the hospital ahead of the visit with the exception of Maternity patients.

Visitors for maternity patients

  • Siblings can visit up to one hour
  • Visiting time between 3.00pm to 5.00pm
  • Sibling wear a mask if able to tolerate
  • Remain within the room during time of visit
  • Maximum of two children at any one time

St John of God Pinelodge Clinic
Visitor restrictions: One visitor per day, in visiting hours
Visiting hours: 4.00pm to 5.00pm and 6.00pm to 7.00pm 

St John of God Warrnambool

Visitor restrictions: Inpatients may have two visitors during visiting hours
Visiting hours: 12.30pm to 2.30pm and 5.00pm to 6.00pm
Day stay unit and Day Oncology will not be allowed visitors at this time.

Visitor information

Masks and proof of vaccination requirements remain and non-essential visitors will be allowed with up to two people at the bedside per day during visitor hours. 
Please note that children under the age of 16 are not able to attend unless they are considered an essential visitor

St John of God Bunbury Hospital
Visiting hours: 10.00am to 12.00pm and 5.00pm to 7.00pm

St John of God Geraldton Hospital
Visiting hours: 5.00pm to 7.00pm

St John of God Midland Public and Private Hospitals
Arrangements are in line with East Metropolitan Health Service.
Visiting hours: 10.00am to 12.00pm and 5.00pm to 7.00pm
Full visitor information for Midland.

St John of God Mt Lawley Hospital
Visiting hours: 10.00am to 12.00pm and 5.00pm to 7.00pm

St John of God Murdoch Hospital
Visiting hours: 10.00am to 12.00pm and 5.00pm to 7.00pm

St John of God Subiaco Hospital
Visiting hours: 10.00am to 12.00pm and 5.00pm to 7.00pm

Essential visitors

Arrangements for essential visitors remain unchanged. Essential visitors include:

  • 1 birthing support partner
  • 1 nominated parent/guardian of a child
  • 1 nominated guardian/carer for a patient living with a disability
  • 1 end-of-life support person

These visitors should seek an exemption, and once approved as an essential visitor, will be provided information on when they may visit. If the patient would like a visit from a non-essential visitor, the non-essential visitor may attend, however their essential visitor must leave the building for the duration.

Community-based services

Visitor restrictions may be in place for our community-based services. Please contact the service directly for the latest information. 

Top of page