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Continuing to get access to health care during COVID-19

02 November 2021

Your private health care
Our Group Chief Executive Officer Dr Shane Kelly explains why it is important that you continue to seek health care when you need it during this time.

We are still delivering care to our communities, and patients can continue to see their specialist and schedule in surgery.

Like all private hospital providers, we have a range of measures in place, aligned to the current state government requirements, including screening and testing requirements for our patients and visitors.

Australian hospitals remain prepared for a potential surge in demand from the coronavirus, but it’s important to remember that there are other health care needs in the community that continue to require treatment and care.

People will not stop giving birth, getting sick, having accidents or needing treatment for a range of conditions just because we have an emergency. Private health insurance is as important as ever to ensure access to timely, high quality specialist health care.

For more information about COVID-19, including specifics relating to surgeries or restrictions, go to the state government websites: 

Care and support available

If you have put your regular health checks on hold during the pandemic, or have avoided going to your GP, we recommend you book an appointment with your GP to discuss your health concerns. Appointments can still be done in-person or if you would prefer, over the phone or via video.

If needed, your GP can refer you to one of our specialists for additional care.

Maternity care: 

We are continuing to provide maternity care to women and their families – including antenatal care throughout pregnancy, care and support during birth to safely delivery babies, and postnatal care on our maternity wards.

Elective surgery:

We are still providing care for patients needing non-urgent elective surgery, in addition to emergency and urgent care.

  • Speak to your specialist to discuss your surgery and any concerns you may have
  • You can continue to attend specialist appointments for new, emerging or pre-existing conditions

Specialist medical care:

Beyond surgeries, specialists who provide care at our hospitals continue to look after patients in partnership with us. Of course, not all ailments need surgery and ongoing medical care for chronic and acute conditions such as heart disease, respiratory conditions, diabetes and cerebrovascular disease continue to be important.

Speak to your specialist about additional options for phone and video call consultations (telehealth). Find out more about our telehealth services.

Mental health care:

Our mental health care in hospitals and in the community is continuing.


Although there are some changes that we all need to make at this time, we are here for you if you need medical or surgical care, or need ongoing care and support.

If you have any questions, call the hospital or speak with your specialist.

For more information about COVID-19, go to the state government websites: 

Shane Kelly
Dr Shane Kelly - Former Group CEO

Dr Shane Kelly has more than 30 years’ experience in health care. He was St John of God Health Care's Group CEO from 2018 until 2022.