News

Novel coronavirus (COVID-19) information for patients and visitors

What to do if you are worried you have coronavirus, have an upcoming admission or want to visit a loved one in hospital.

17 Mar 2020

Updated 11 September 2020 

COVID Clinic

Location

St John of God Midland Public and Private Hospital’s COVID Clinic is only accessible via our main entrance located on the corner of Yelverton Drive and Centennial Place.

Updated opening hours

Weekdays: 8.00am to 6.00pm.

Weekends and public holidays: 10.00am to 6.00pm.

No bookings are required and please expect delays during peak periods (warm clothes are recommended).

Download map for location.  

Covid Clinic Midland

Who should attend?

General public testing

Any person will be considered for testing if they have the following COVID-19 symptoms:

  • fever of 37.5°C or above OR fever in the last few days (for example, night sweats or chills), without a known source 
    OR
  • have acute respiratory symptoms (for example, coughing, shortness of breath, sore throat)
    OR
  • acute (sudden) loss of smell or taste

Patients who are tested must remain isolated at home until they receive their test results and further medical advice.

Please note there can be long waiting times at peak times so please wear appropriate clothing for the weather and bring along water and something to read.

Workers crossing borders wanting to be tested

Our COVID Clinic is involved in the WA Department of Health’s DETECT Borders program which is available from 11 September until 30 November 2020. 

To find out more information on who is eligible

Who should avoid?

Do not attend unless you meet the above criteria.

People presenting at the COVID Clinic may be infectious. People who don’t have symptoms and evidence or meet the above criteria will be turned away and asked to self-monitor for symptoms.

For more information: www.healthywa.wa.gov.au/Articles/A_E/Coronavirus

Visiting hours

To help keep our patients, caregivers, visitors and community safe we have changed our visiting hours and introduced some visiting restrictions.

 Standard visiting hours for most wards are to 3.00pm to 8.00pm daily.

Exceptions for the following areas:

  • Children’s Ward (Ward 2D): 8.00am to 8.00pm
  • Mental Health Unit: 10.00am to 12.00pm, 3.00pm to 5.00pm, 6.30pm to 8.00pm
  • Critical Care Unit/Intensive Care unit: 10.00am to 1.30pm and 3.00pm to 8.00pm
  • Maternity Unit (not Birth Suite): 8am to 1pm and 3pm to 8pm. Note, no children are allowed in the Birthing Suite.

Confirmed or queried COVID-19 patients:

No visitors are permitted for adult patients who have: 

  • tested positive to COVID-19, or 
  • are waiting to be tested or 
  • are awaiting results.

Adult patients:

  • two visitors at any one time

Maternity patients:

  • two visitors at any one time during designated visiting hours in the Maternity Unit. 
  • two designated birthing partners in the Birth Suite

One birthing partner in the Birthing Suite (the same birthing partner can progress to the Maternity Unit, in line with designated visiting hours). 
Note, no children are allowed in the Birthing Suite.

Child patients (under 16 years):

  • two visitors at any one time.
  • one boarder can stay overnight.
  • children with confirmed or suspected COVID-19 can have one designated adult visitor for the duration of their stay.

Outpatients or emergency patients:

  •  two visitors may accompany a patient to an Emergency Department or a hospital-based outpatient appointment (including day surgery).

Visiting restrictions may be reconsidered under exceptional or compassionate circumstances – please discuss with the hospital treating team.

Please remember to keep a safe distance between yourself and others and practice physical distancing at all times around the hospital, including lifts and patient rooms.

Visitors should not visit the hospital if unwell.

Visitors should wash their hands with soap and water for 20 seconds or use alcohol-based hand sanitiser regularly, especially before and after entering hospitals, clinics, wards, patient rooms and toilets.

Information for patients

Please speak to your general practitioner if you have any concerns or your situation changes, while waiting for surgery.

If you have:

  • flu-like symptoms;
  • travelled overseas or interstate in the last 14 days; or
  • been in close contact* with a person who has tested positive for COVID-19

contact the hospital for further advice.

*Note: close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (eg; more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case. 

If you are concerned that you may have been exposed to the virus please call ahead.

Information for visitors

In the interests of protecting the safety of patients within our facilities, St John of God Health Care hospitals in Western Australia will only be permit visitors to enter a Western Australian St John of God Hospital if they can demonstrate they:

  • have quarantined in WA for a period of 14 days, and 
  • have had a negative COVID-19 test result within the last 3 days of that quarantine period.

Visitors will not be given an exemption to visit St John of God Health Care hospitals in Western Australia during their quarantine period.  

Visitors who are quarantining should not be residing with family members who are visiting the hospital.

In the absence of visiting in person, we will work closely with patients and loved ones to facilitate interaction via video communications mediums (Skype, Facetime etc.)  

You should not visit the hospital if you:

  • have travelled outside of Western Australia within 14 days of the planned visit
  • have recently come into contact with a person who has a confirmed case of COVID-19.
  • are feeling unwell.

This decision has been made in the best interests of you, your family, all our patients and caregivers, and to help us protect the more vulnerable in our facilities.

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the WA Health website for the latest information:

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

Elective surgeries are being reintroduced in line with State guidelines.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family to have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

We are now offering parent education classes and information online, instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients. 

Yes, visitors can include children and are counted as individual visitors. 

We are continuing to limit the number visitors we welcome into our hospitals, in line with state guidelines. Select the hospital you are attending to see more details about restrictions currently in place:

NSW

VIC

WA

You can get the most up to date information and guidelines relating to visitors at your state’s department of health website:

All visitors can expect to be screened on entry and cannot visit if they:

  • have travelled within 14 days of the planned visit
  • have recently come into contact with a person who has a confirmed case of coronavirus
  • are feeling unwell.

While some COVID-19 restrictions are being gradually eased, we are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Thank you in advance for your support of this.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.