Neonatal special care

Some newborn babies need extra care, particularly in the first month after their birth. They may have been born prematurely or are unwell and need specialised medical support within a dedicated care unit or neonatal nursery.

Novel coronavirus (COVID-19) precautions


As a part of our coronavirus (COVID-19) management plans and advice from authorities, we are undertaking a number of precautions to help keep people within our hospitals and facilities safe from harm.

We ask that our patients have two visitors at a time. 

If you are planning on visiting and you are feeling at all unwell, please reconsider your visit to help protect the more vulnerable in our facilities.

This decision has been made in the best interests of you, your family, all our patients and caregivers. 

Thank you in advance for your support of this.

Maternity tours and parent education

Maternity tours and parent education have been cancelled to minimise visitors and large gatherings at our hospital to help keep our patients safe.

You can keep up-to-date with our maternity information, including a tour of our ward, on Instagram.

More information

Please read our latest advice about what to do if you have an upcoming admission or want to visit someone in hospital.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.

You can also call the Coronavirus Health Information Line on 1800 020 080.

Our caregivers are well trained in neonatal special care and dedicated to helping your baby’s health improve, so they can be discharged as soon as possible.

Main reasons for a baby needing neonatal special care

  • Prematurity (born at less than 37 weeks gestation)
  • Respiratory (breathing) problems
  • Infection
  • Temperature instability (too cold or too warm)
  • Jaundice
  • Hypoglycemia (low blood sugar level)
  • Surgery
  • Congenital abnormalities (birth defects)

Caring for your baby

Many highly qualified medical professionals are involved in the care of babies admitted to the neonatal unit.

Those caring for your baby may include:

  • consultant paediatricians - who will review your baby’s condition every day and consult with other paediatric specialists where required
  • highly trained nurses – who have expertise in the care of babies requiring neonatal care
  • allied health professionals – including radiographers, ultrasonographers, social workers, pharmacists, dietitians and physiotherapists
  • additional members of our neonatal unit – such as ward clerks, child health liaison staff and pastoral care
  • and of course, you, the baby’s parents – we encourage your involvement in your baby’s experience in the neonatal care unit as much as possible, and your baby’s nurses and paediatricians are there to answer any questions or concerns you might have.
One of our caregivers will contact you during business hours.