We are committed to upholding the dignity of each person. Guided by the value of respect, we will manage all personal information in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth) and all relevant State legislation.

Caregiver going through privacy policy with patient

For full information relating to privacy issues and access to your medical records, download our Privacy Policy.

Applying for access

You can request access to your personal information by contacting the privacy officer or health information manager at the relevant hospital or service. While we do not charge an application fee, you may be charged administration, photocopying or counter fees.

Granting access and making amendments

Your request for access will normally be processed within 45 days (Victoria and NSW) of receipt.

The relevant officer will arrange for you to view your records and photocopy documents if required. If, after your review, you consider the personal information requires correction or changes, the relevant officer may make arrangements for alterations to be made or noted. If we do not believe any changes are necessary, you may insert an addendum (noting your comments) into the record.

In a psychiatric setting, access can be refused if the treating doctor feels the information may be harmful to you or others.

Access documents

The following documents may assist you in applying for access to your health information in Victoria.

Victoria - Application for access to health records

Victoria - Application for access for next of kin

Applying to amend health records

The following documents may assist you in applying to amend your health records in Victoria.

Victoria - Application to amend health records