Journey of resilience and recovery leads to employment success

Following a brain injury, Shakira* experienced memory difficulties that made it challenging to remember tasks, stay organised and manage everyday responsibilities. These cognitive challenges were compounded by psychological stress, low mood, poor sleep and financial pressures. As a result, the prospect of finding and securing employment felt overwhelming, and she did not know where to begin.

Seeking support from her local Medicare Mental Health Centre proved to be a turning point. Alongside mental health support, Shakira was referred to the Individual Placement and Support (IPS) program.

Working closely with dedicated Employment Specialist Charlotte Hope-Potter, Shakira began a tailored employment journey. Together, they completed a comprehensive skills assessment before creating a professional resume, developing tailored cover letters, setting up online job profiles, submitting applications and preparing for interviews.

According to Charlotte, interview preparation was a game changer.

“After Shakira attended several interviews without success, we organised a series of mock interviews where she could practise answering common questions and confidently summarise her work history,” Charlotte said.

“These sessions helped her feel more prepared, increased her confidence and enabled her to better communicate her strengths to potential employers.”

The preparation paid off when Shakira successfully secured a position as a kiosk attendant and was later offered a second job.

Ongoing support

A key factor in her success was the ongoing support provided through the IPS program. Charlotte not only helped Shakira secure employment but also supported her as she transitioned into the workplace.

“Because of her brain injury, Shakira faced challenges learning new skills and remembering daily tasks. I worked with her manager to arrange workplace adjustments, coordinate initial training and introduce responsibilities gradually,” Charlotte said.

“Shakira also kept a notebook to record daily tasks and we held regular check-ins to identify and address any challenges before they became barriers.”

Now settled into both roles, Shakira is looking ahead to further training opportunities that will help her build her skills and advance her career.

Charlotte says Shakira’s experience highlights the impact of structured employment support.

“Her journey with IPS shows that, with the right support, practical workplace adjustments and personal determination, significant employment challenges can be overcome.”

About the IPS program

IPS is a free service available to clients of Midland Medicare Mental Health Centre in Perth. The program supports people experiencing mental health challenges to find and maintain meaningful employment by:

• connecting participants with potential employers
• assisting with training, education and skill development opportunities
• supporting career changes
• helping people return to work after an extended period away from the workforce.

Midland is one of 4 Medicare Mental Health Centres operated by St John of God Health Care in Perth, funded by the Australian Government Department of Health through the PHN Program.

For more information, visit wapha.org.au/mmhc or call 1800 595 212.

*Name changed to protect privacy.