Visitors

We know you care about our patients as much as we do, so we have a range of measures in place to help keep our patients safe.

Visitor information for St John of God Health Care hospitals and services

Visitor information, such as hours, number of visitors and mask requirements, varies from state to state.

General visitor information

The safety and wellbeing of our patients, visitors and caregivers is our priority.

You cannot visit our hospitals if:

1. You are unwell.
2. You have tested positive for COVID-19 in the last seven days.
3. You have been in close contact with a COVID-19 positive person in the last seven days
3. You have any symptoms of infectious illness, such as: fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea or vomiting.

We thank you for your support and understanding.

Please view visitor restrictions and guidelines for each of our hospitals’ below.

For further information or questions please contact your hospital for assistance.

St John of God Burwood and Richmond Hospitals

Visitors are permitted at St John of God Burwood and Richmond Hospitals.

Visitors must:

Wear a surgical mask correctly at all times while in the facility. Children aged 12 and under are not required to wear masks.
Not have tested positive to COVID-19 within the last 10 days
Not have tested positive to another acute respiratory infection in the last seven days
Not have symptoms of COVID-19 or other acute respiratory infections
Not be a high risk contact of someone who has COVID-19 in the previous 14 days
Not have arrived from overseas in the past seven days

Daily visiting hours for St John of God Burwood and Richmond Hospitals:

4.00pm to 8.00pm weekdays
10.00am to 4.00pm weekends and public holidays.

Hawkesbury District Health Service

Two visitors may be permitted per patient at any one time at Hawkesbury District Health Service.

The delivery suite permits two partner/support people.

The emergency department permits one support person.

Visitors must:

Wear a surgical mask correctly at all times while in the facility. Children aged 12 and under are not required to wear masks.
Not have tested positive to COVID-19 within the last 10 days
Not have tested positive to another acute respiratory infection in the last seven days
Not have symptoms of COVID-19 or other acute respiratory infections
Not be a high risk contact of someone who has COVID-19 in the previous 14 days
Not have arrived from overseas in the past seven days

Daily visiting hours for Hawkesbury District Health Service:

8.00am to 8.00pm (rest period in maternity 12.00pm to 3.00pm).

Visitor information

St John of God Ballarat Hospital
Visitor restrictions: Two visitors per day. No limit on the length of time (within visiting hours). Maternity to have one support person and one additional visitor.
Visiting hours: General wards: 10.00am to 8.00pm; Maternity ward: 2.00pm to 8.00pm

All visitors of all ages can visit patients.
Visitors are not required to provide a vaccination status.
N95 masks will be required for all visitors.

The cafe is open to visitors and the public.

Maternity patients are allowed:

one support person and one visitor each day
parents only in special care nursery
siblings of baby are the only under-18s allowed.

Please check with the maternity patient before visiting the hospital.

To further protect our patients and staff during this time, all visitors who attend must wear an N95 mask at all times for the duration of their visit.

St John of God Bendigo Hospital
Visitor restrictions: Two visitors per day, in visiting hours
Visiting hours: General ward 11.00am to 1.00pm and 3.00pm to 8.00pm, Maternity ward 3.00pm to 8.00pm

Children under 16 are not counted within the two visitor limit.
Visitors are not required to sign in to the hospital.
Visitors eight years old and above will need to wear a surgical mask whilst in the hospital, including patient rooms.

St John of God Berwick Hospital
Visitor restrictions: All visitors must produce a negative RAT if not vaccinated and wear an N95 mask.
Visitors must wear a mask at all times when in the hospital (including the patient rooms).
Visitors must not remove their mask to eat and drink, unless in the Café.
Visiting hours: 10.00am to 1.00pm and 4.00pm to 7.00pm

St John of God Frankston Rehabilitation Hospital
Visitor restrictions: All visitors must produce a negative RAT if not vaccinated and wear an N95 mask.
Visitors must wear a mask at all times when in the hospital (including the patient rooms).
Visiting hours: 2.00pm to 6.00pm Monday-Friday, and 12.00pm to 2.00pm on weekends.

St John of God Geelong Hospital
Visitor restrictions: Two visitors per day for up to two hours, in visiting hours.
Visiting hours: 10.00am to 1.00pm and 3.00pm to 8.00pm
Visitors may attend together or separately. Children under the age of 18 can be included in one of the two visitors.

St John of God Langmore Centre
Visitor restrictions: One visitor per day, in visiting hours
All visitors must produce a negative RAT if not vaccinated and wear an N95 mask
Visitors must wear a mask at all times when in the hospital (including the patient rooms)
Visiting hours: 4.00pm to 5.00pm and 6.00pm to 7.00pm

St John of God Warrnambool Hospital
Visitor restrictions: Inpatients may have two visitors during visiting hours
Visiting hours: 12:30pm to 6:30pm
Day stay unit and Day Oncology will not be allowed visitors at this time.

Visitor information

Please be aware, from Monday 13 March 2023, it is no longer mandatory for a surgical face mask to be worn by patients, visitors or staff in general clinical areas within WA hospitals. Use of a surgical face mask may still be required in some higher-risk areas.

Visitors are permitted during the following hours:

St John of God Bunbury Hospital
Visiting hours: 3.00pm to 8.00pm

St John of God Geraldton Hospital
Visiting hours: 11.00am to 8.00pm

St John of God Midland Public and Private Hospitals
Arrangements are in line with East Metropolitan Health Service.
Full visitor information for Midland.

St John of God Mt Lawley Hospital
Visiting hours: 3.00pm to 8.00pm

St John of God Murdoch Hospital
Visiting hours: 3.00pm to 8.00pm

St John of God Subiaco Hospital
Visiting hours: 3.00pm to 8.00pm

Community-based services

Visitor restrictions may be in place for our community-based services. Please contact the service directly for the latest information.