Visitor information

Visitors are welcome at Hawkesbury District Health Service.


COVID-19

Due to state safety restrictions, information on this page may be subject to change. Please see our COVID-19 information for the latest details and how you may be affected.


Visitors are invited to spend time in patients' rooms. Alternatively a range of spaces are available throughout the facility for visitors to enjoy including courtyards, gardens, dining room and cafe.

Please consider the well-being of our patients and caregivers when visiting the hospital and delay your visit if you are unwell.

Opening hours

The Emergency Department is open 24 hours a day, 7 days a week.

The main hospital is open for visiting hours strictly from 9.00am to 6.00pm daily.

After hours access is via the Emergency Department.

Visiting hours

Please note that to protect our patients, visitors are now only allowed by exception, for example:

  • for patients in critical condition
  • for patients receiving palliative care
  • parents visiting children
  • partner supporting women giving birth.

Visitors permitted to enter must be:

  • be 12 years of age or older
  • be fully vaccinated for COVID-19
  • show evidence of their vaccination status to staff on entry
  • wear a surgical mask upon entry and for the entire time of their visit
  • scan and register with the Service NSW QR code and display on entry 
  • check in at the Nurses Station.

Visiting hours are strictly between the hours of 9.00am and 6.00pm daily. Rest period in maternity from 12.00pm to 3.00pm.

See more information on our visitor restrictions.

Getting here and parking

We have free onsite parking located close to the main hospital and Community Health Centre. Windsor Railway Station is a 10 minute walk away and a bus stop is located on the corner of Day and Macquarie Street. For more information, visit our getting here and parking page.

Smoking

Hawkesbury District Health Service is a smoke free hospital. Our buildings and grounds are smoke free to create a healthier, cleaner and safer environment for patients, visitors and caregivers. Smoking is not permitted in any building, outdoor area or vehicle within our boundaries.

Main reception

Our main reception is located on the ground floor near the main hospital entrance.

Telehealth

Telehealth offers the ability to access care from the home, work or other private space without the need for a face-to-face appointment.

St John of God Health Care uses both phone and video call to connect you to your healthcare providers.