We take your safety seriously and encourge you to help us

 

We work hard to ensure that you feel safe and have confidence in the quality of the care we provide. As a patient, you have a role to play in making your care safe by becoming an active, involved and informed member of your healthcare team.

We encourage you to take charge of your care and participate in  decisions affecting your health and wellbeing. While our doctors and caregivers are focused on doing everything possible to make healthcare safety a priority, you are the key to the success of these efforts. Research shows that patients who take part in decisions about their healthcare are more likely to have better outcomes.

For more information about health care rights

We ask you to always remember to be S.A.F.E.

Health care is complex and sometimes things go wrong.
It is important you notify the doctor or nurse caring for you if you are not happy with your care or if you experience an adverse event. 

 It is important to ongoing quality and safety that problems are reported, analysed and acted upon so that the same problems do not occur with other patients.

Safety first

Make sure you and your family know your allergies and medications.

Ask, ask, ask

Know all the who, what, when, where and why about the care and treatment you are to receive. Expect everyone involved in your care to introduce themselves by name, and to wear an identification badge, and make sure to tell your caregiver if you think he or she has you confused with another patient. Tell the nurse or doctor if you think you are about to receive the wrong medication or if something doesn’t seem right. Don’t assume anything.

Feel respected

You and your family have a right to be treated with respect, dignity and confidentiality. Never forget that your opinion matters.

Educate

Educate yourself and your family in partnership with your doctor and caregivers. Learn all you can about your illness and treatment options. Ask your doctor about medical terminology that can be confusing and make sure you understand the words used by your caregivers. Be sure to ask any questions you may have before signing any forms and write down important facts your doctor tells you. In addition, ask a trusted friend or family member to be your advocate.