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Customer Service Charter

Our Customer Service Charter for St John of God Health Choices.

Our commitment to you, as outlined in our Customer Service Charter means:

  • Every encounter matters.
  • We delivering nursing, personal and allied health care according to your specific requirements in a holistic manner.
  • We will meet service requests promptly.
  • We will communicate changes to a patient’s condition in a timely manner.
  • We will show attentiveness to clinical documentation.
  • We provide assurance that all our caregivers are appropriately qualified and credentialed.
  • We will promote of safe work practices to protect all patients and caregivers.
  • We will respect privacy and ensure all personal information remains confidential.
  • All incidents or complaints are taken seriously.
  • We welcome all feedback to evaluate and improve our service.