Customer Service Charter
Our Customer Service Charter for St John of God Health Choices.
Our commitment to you, as outlined in our Customer Service Charter means:
- Every encounter matters.
- We delivering nursing, personal and allied health care according to your specific requirements in a holistic manner.
- We will meet service requests promptly.
- We will communicate changes to a patient’s condition in a timely manner.
- We will show attentiveness to clinical documentation.
- We provide assurance that all our caregivers are appropriately qualified and credentialed.
- We will promote of safe work practices to protect all patients and caregivers.
- We will respect privacy and ensure all personal information remains confidential.
- All incidents or complaints are taken seriously.
- We welcome all feedback to evaluate and improve our service.