Visitor information

We encourage you to visit your loved ones in hospital as we know you can play a vital role in providing support and encouragement during their recovery.


Due to state safety restrictions, information on this page may be subject to change. Please see our COVID-19 information for the latest details and how you may be affected.

Visitor talking with caregiver

Visiting hours during Covid-19

All eligible visitors must pre-arrange approval to access the hospital by calling (03) 8793 9444.

Please read our COVID-19 information for patients and visitors regarding visitor restrictions, exemptions, and visiting hours.

Eligible visitors will be required to undergo a health screening prior to entry into the hospital and may be denied entry if they are showing any COVID-19 related symptoms.

Please contact the hospital for more information.

For more information about our visiting hours, please contact: (03) 8793 9444.

Alcohol and Drug Dependency Unit special visitor arrangements

Withdrawing from drugs or alcohol can be an emotionally distressing time. Visits from loved ones can stimulate strong feelings of grief, regret or shame and may result in some patients discharging themselves or not progressing with treatment.

To ensure our patients have the best chance of recovery, visitors are only allowed after patients have been in the clinic for seven days. 


Telehealth offers the ability to access care from the home, work or other private space without the need for a face-to-face appointment.

St John of God Health Care uses both phone and video call to connect you to your healthcare providers.