Consumer engagement

The role is held by a community representative who has an understanding of mental health and alcohol and other drugs issues through personal experience or as a carer and is committed to the support of patients and their families.

The role of the Consumer/Carer Representative is to:

• work with people who attend St John of God Pinelodge Clinic
• inform patients and carers of issues that may affect them and promote knowledge and understanding of patients’ rights, responsibilities and privacy
• support patients, their family members and carers with information and contact details to access external services that will aid in the patients recovery
• encourage patients to share their opinions and experiences about our programs and respond to feedback
• represent patients and carers interests in the planning, delivery and evaluation of the services offered at St John of God Pinelodge Clinic
• make recommendations to the hospital management committee on matters affecting patients
• remain up-to-date with best practice methods in the area of consumer participation and mental health standards.

If you are interested in information about our Consumer/Carer Representative speak to our Director of Mission.

Tel: (03) 8793 9444.