Quality of care

Our number one priority is to provide high quality care for our patients

We publish this information to help you  make informed decisions about your health care.

Clinical and safety measures and patient experience scores across all hospitals operated by St John of God Health Care are outlined below, including:

Patient satisfaction and experience (Press Ganey)
Preventing infections 
In-hospital patient falls 
Hospital acquired pressure injuries


Our hospitals consistently demonstrate exceptional performance beyond what is required by the National Safety and Quality Health Service standards and our hospitals are also accredited by the Australian Council on Healthcare Standards (ACHS).

The Australian Council of Healthcare Standards (ACHS) sets the mandatory standards to be met by all public and private hospitals.

We assess our performance in all aspects of patient care including medication management, clinical handover, infection control, complaints management and preventing falls.
We continually review our results and make changes to processes and policies where necessary to further enhance patient care.

Patient satisfaction and experience



We focus on listening and responding to the needs of our patients and invite feedback on their hospital experience  through our patient satisfaction surveys. Surveys, conducted by the independent benchmarking organisation Press Ganey, cover all aspects of the patient experience.

The survey results provide an insight into how well we meet our patients’ expectations and help us assess our quality of care and make improvements wherever possible.

Preventing infections – Staphylococcus aureus bacteraemia



Germs can cause an infection known as Staphylococcus aureus bacteraemia which needs antibiotic treatment if it enters the blood. Some strains are resistant to antibiotics. Our rate of infection is almost at zero and well below the national average for hospitals.

To reduce the risk of hospital acquired infections, we use best practice infection control with a focus on hand washing as this is the most effective way to stop germs entering the blood.  

We provide continual education and training to all our caregivers to ensure we keep our infection rate well below the national target. 

Preventing infections – hand hygiene

Hand hygiene is one of the best ways to stop hospital acquired infections so, as a priority, we educate and train all caregivers in the World Health Organisation’s five moments for hand hygiene:

  • before touching a patient
  • before a procedure
  • after a procedure or body fluid exposure risk
  • after touching a patient
  • after touching a patient’s surroundings.  

We rank significantly higher than national targets for hand hygiene according to Hand Hygiene Australia. Our auditors complete hand hygiene compliance audits three times a year and we participate in the Hand Hygiene Australia national hand hygiene strategy to continually improve our hand hygiene rates.

In-hospital patient falls



The risk of a fall in one of our facilities is very minimal because we actively work with our caregivers and our patients to eliminate risks through ongoing education and promotion.  We encourage our patients to use call bells fitted in all rooms and to seek help from our caregivers when moving and showering.   

Falls can injure patients and impact their recovery and independence. The risk of falling in hospital is heightened because of a patient’s illness, a change or introduction of new medications or just being in an unfamiliar environment. 

There is no national target for falls in hospitals, so we compare ourselves to other Australian hospitals, as reported by the Australian Council of Healthcare Standards.

Hospital acquired pressure injuries


A pressure injury is an area of damage to the skin and underlying tissue caused by constant pressure or friction that can sometimes occur when a patient is in one position and unable to easily move for a long period.

Pressure injuries can be prevented. We also help to reduce the likelihood of our patients developing pressure injuries during their hospital stay, by assessing their individual risk and follow individual care plans. 

As part of our clinical care, we inspect skin frequently, keep skin dry, ensure patients have access to the best nutrition and hydration, and help and encourage patients to move frequently.

This is very important in maintaining quality care as pressure injuries can cause significant pain and discomfort that can slow a patient’s recovery.

There is no national target for in-hospital acquired pressure injuries, therefore we compare our performance to other Australian hospitals as reported by ACHS.

Note on ACHS data

National rates published by ACHS for pressure injuries and patient falls can be found in the ACHS Clinical indicator report 19th edition 2010-2017.