All feedback including concerns, complaints, suggestions or compliments are welcome.

You can provide feedback by phone, email, in person, in writing or through this website.

How to share feedback

  • Talk to your caregiver or a more senior caregiver
  • Talk to the Consumer/Carer representative
  • Ask a caregiver for a feedback form to complete

You can also complete the online form below

Details to include

To ensure we understand your feedback, please include:

  • the nature and details of your feedback
  • if it involves an incident, what occurred and when, with dates and times if possible and the people involved
  • what outcome you would like to see as a result of sharing your feedback
  • if you are happy to be contacted about your feedback, please provide your contact details.

Tel: (03) 8793 9444
Email: [email protected]