Feedback

At St John of God Ballarat Hospital we encourage you to provide feedback to help us improve our care and service.

We also encourage you to comment on outstanding care so we can feed this back to the areas responsible.

You can provide feedback by phone, email, in person, in writing or through this website.

How to share feedback

talk to your caregiver or a more senior caregiver
talk to our Quality and Complaints Manager
ask a caregiver for a feedback form to complete
you can also complete the online form below.

Details to include

To ensure we can follow up with the right departments and caregivers, we need you to include the some information in relation to your feedback:

what occurred and when, with dates and times if possible and the people involved
what outcome you would like to see as a result of sharing your feedback
if you require follow up regarding your feedback, please provide your contact details.

We take your concerns and complaints seriously and have a process that ensures all issues are dealt with in an appropriate and timely manner. All complaints will be treated confidentially and without discrimination.