Novel coronavirus (COVID-19) information for patients and visitors
14 Feb 2021
Information for patientsElective surgeries are being reintroduced in line with State guidelines, in addition to our continued focus on providing urgent care.
If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.
Please contact the hospital for further advice if you have:
- a fever or flu-like symptoms;
- temperature greater than 37.5 degrees;
- travelled outside of the state in last 14 days;
- been in close contact with a person who has tested positive for COVID-19;
- been tested for COVID-19 and are awaiting test results
If you are concerned that you may have been exposed to the virus please call ahead.
- Maternity patients can have two visitors at any one time.
- Two birthing partners in the birthing suite.
- We ask that our patients have a maximum of two visitors at any one time during visiting hours, in line with state guidelines.
- Masks are no longer required to be worn by patients or visitors unless they would be required for non-COVID reasons per normal operations.
- Children are welcome to visit. They are included in the two visitor per patient limit.
- No person should be visiting or working at the site if they feel unwell.
- Any contractor or visitor (including couriers, florists etc) who has also been working at or visited a Hotel Quarantine site should not attend the hospital. If you become aware of a person who has worked in or visited one of these sites contact the duty manager.
- Flowers and gift deliveries are now allowed.
- Please maintain hand hygiene and social distancing guidelines.
- As usual, visiting restrictions may be reconsidered under exceptional or compassionate circumstances, including for end of life care – please discuss with nurse manager.
All visitors to the hospital are required to sign in via the Safe WA App and QR code to collect contact details, in accordance with current Public Health Orders, to assist in contact tracing.
Instructions will be displayed at the entrance to guide visitors to access registration using your smartphone camera. If you do not have a smartphone you can provide your details at the major entrances to the hospital on a paper register.
All information collected is stored securely by St John of God Health Care and the Government of WA, in accordance with the requirements of the Privacy Act that operates in Australia. The information is temporarily held for a period of 28 days and then automatically deleted if not required for contact tracing purposes.Thank you for your compliance with this process and assisting us to keep those within our facility safe.
Interstate and overseas visitors
In the interests of protecting the safety of patients within our facilities, St John of God Health Care will only permit overseas visitors or visitors who have travelled from States or Territories not considered ‘very low risk’, to enter the hospital if they can demonstrate that they:
- have quarantined in WA for a period of 14 days, and
- have had a negative COVID-19 test result within the last 3 days of that quarantine period.
Visitors who are quarantining should not be residing with family members who are visiting the hospital. If you need to get a COVID-19 test, here is a list of locations.
Please find the latest information regarding COVID-19 and controlled interstate border arrangements on the WA Government website.
In the absence of visiting in person, we will work closely with patients and loved ones to facilitate interaction via video communications mediums (Skype, Facetime etc.)
- If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP.
- Call the Coronavirus Health Information Line on 1800 020 080.
- You can also access the WA Government website for your state for the latest information regarding COVID-19.
Read our frequently asked questions about COVID-19 and our hospital care.
We are taking a range of measures and precautions to protect our patients. This includes:
- additional cleaning and sanitation measures
- limiting visitors
- screening patients and visitors in order to provide safe care
- prohibiting those arriving from overseas into our buildings
- equipping wards with appropriate protective equipment
- preparing our negative pressure rooms for suspected cases
- cashless transactions.
We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.
For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.
We understand you want to ensure you and your family to have the best care in the safest possible environment.
We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.
If required parent education classes and information online will be offered instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.
Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.
Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients.
We are continuing to restrict the number of visitors in our hospitals in line with state guidelines for safety. Select the hospital you are attending to see more details about visitor restrictions currently in place:
- St John of God Ballarat Hospital
- St John of God Bendigo Hospital
- St John of God Berwick Hospital
- St John of God Frankston Rehabilitation Hospital
- St John of God Geelong Hospital
- St John of God Pinelodge Hospital
- St John of God Warrnambool Hospital
- St John of God Bunbury Hospital
- St John of God Geraldton Hospital
- St John of God Midland Public and Private Hospitals
- St John of God Mt Lawley Hospital
- St John of God Murdoch Hospital
- St John of God Subiaco Hospital
You can get the most up-to-date information and guidelines relating to visitors at your state's department of health website:
Our emergency departments are open 24/7 for a range of emergency conditions.
If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.
COVID-19 clinic details are available here:
There is a hotline available 24/7 on 1800 020 080.
You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.