News

Novel coronavirus (COVID-19) information for patients and visitors

What to expect if you have an upcoming admission or want to visit a loved one in hospital.

13 Oct 2021

COVID-19 vaccination clinic

A walk in COVID-19 vaccination clinic operates as part of the after-hours GP clinic on Saturdays and Sundays from 2pm to 8pm.

The clinic administers both for the AstraZeneca and Pfizer vaccines. The AstraZeneca is available for anyone 18 years or older. The Pfizer vaccine is available for those aged between 12 years or older.

  • If you have had your first dose of the AstraZeneca COVID-19 Vaccine more than 4 weeks ago, a second dose is recommended between 4 and 8 weeks.
  • If you have had your first dose of the Pfizer vaccine, a second dose is recommended at 3 weeks.
  • Completing the two-dose schedule is important to ensure maximum protection.
  • If you have not been vaccinated, you can simply walk-in to receive your first dose of either the AstraZeneca or Pfizer vaccines, depending on your eligibility.

If you are attending after 6pm, please call (02) 4560 5780* prior to arriving.

When attending the COVID-19 vaccination clinic, please bring a valid Medicare card.

You are required to wear a mask on entry.

Clinic location:

GP-After Hours Clinic
Hawkesbury Community Health Centre
2 Day Street
Windsor NSW 2756

Clinic opening hours:

Saturday to Sunday
2pm to 8pm

* Phone number is only answered between 2pm to 8pm Saturday and Sunday.

Information for visitors

General Wards: We welcome one visitor per patient, per day. Visitors are required to:

  • be 12 years of age or older
  • be fully vaccinated for COVID-19 
  • show evidence of their vaccination status to staff on entry
  • wear a surgical mask upon entry and for the entire time of their visit
  • scan and register with the Service NSW QR code and display on entry
  • check in at the Nurses Station

Visiting hours: 9am to 6pm (rest period in maternity 12pm to 3pm).
Antenatal and postnatal wards: Partner or support person only.
Emergency Department: Support person only.
COVID-19 Wards: No visitors.

In exceptional circumstances, such as end of life care or parents visiting children, visitor restrictions may be flexible. Please speak to Nurse Unit Manager or Nurse in-charge on the ward.
In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.

Information for patients

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.
If you have:

  • flu-like symptoms;
  • temperature greater than 37.5 degrees
  • travelled overseas in the last 14 days; or
  • been in close contact with a person who has tested positive for COVID-19

Contact the hospital for further advice.

If you are concerned that you may have been exposed to the virus please call ahead.

Drive through testing

Free drive through testing for COVID-19.  No referral required.

Opening hours:* 
Monday to Friday: 9.00am to 4.30pm
Saturday: 9.00am to 2.00pm

Location: Carpark at Hawkesbury District Health Service, 2 Day St, Windsor

Steps on arrival

  1.  Drive into the hospital precinct and follow the road all the way down to a white marquee
  2. Follow directional signage and instructions of staff to designated collection area
  3. Remain in vehicle with Medicare card ready .

Results will be sent to you as an SMS and your referring doctor if required within 24 to 72 hours (turnĀ­ around-times may vary with demand).

View information and map

For more information on collection centres visit clinicallabs.com.au/coronavirusor 

*Drive through testing opening hours may be subject to change at short notice. Please check the Australian Clinicallabs website for the latest information.

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for the latest information:

FAQs

Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.
Planned elective surgeries may change depending on the latest State guidelines and restrictions. If your surgery is affected your specialist will be in contact to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family to have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

If required parent education classes and information online will be offered instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients.

Children are counted as individual visitors. COVID-19 visitor restrictions may apply depending on hospital location.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.

Telehealth

Telehealth offers the ability to access care from the home, work or other private space without the need for a face-to-face appointment.

St John of God Health Care uses both phone and video call to connect you to your healthcare providers.