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Novel coronavirus (COVID-19) information for patients and visitors

What to expect if you have an upcoming admission or want to visit a loved one in hospital.

18 Nov 2020

Updated 15 April 2021

Information for patients

Elective surgeries are being reintroduced in line with State guidelines, in addition to our continued focus on providing urgent care.
If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.
If you have:

  • flu-like symptoms;
  • temperature greater than 37.5 degrees
  • travelled overseas in the last 14 days; or
  • been in close contact with a person who has tested positive for COVID-19

Contact the hospital for further advice.

If you are concerned that you may have been exposed to the virus please call ahead.

Visitor restrictions

  • Visiting hours are strictly between 9.00am and 6.00pm. Rest period in our maternity ward from 12.00pm to 3.00pm.
  • We ask that our patients have a maximum of two visitors at a time. One person per 4m2 rule applies.
  • Antenatal and postnatal wards: All day visiting for partner plus one other visitor during visiting hours (two visitors if partner not visiting).
  • Emergency Department: Limited to one visitor per patient
  • Children under the age of 12 are allowed to visit
  • All visitors must check in at the Nurses Station.
  • In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions.
  • All visitors can expect to be screened on entry and cannot visit if they do not meet the NSW Health screening criteria and have been to locations indicated by NSW Health

You can get the most up to date information and guidelines relating to visitors at: NSW Department of Health.

Thank you in advance for your support of this. We are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Drive through testing

Free drive through testing for COVID-19.  No referral required.

Opening hours:* 
Monday to Friday: 9.00am to 4.30pm
Saturday: 9.00am to 2.00pm

Location: Carpark at Hawkesbury District Health Service, 2 Day St, Windsor

Steps on arrival

  1.  Drive into the hospital precinct and follow the road all the way down to a white marquee
  2. Follow directional signage and instructions of staff to designated collection area
  3. Remain in vehicle with Medicare card ready .

Results will be sent to you as an SMS and your referring doctor if required within 24 to 72 hours (turn­ around-times may vary with demand).

View information and map. 

For more information on collection centres visit clinicallabs.com.au/coronavirusor 

*Drive through testing opening hours may be subject to change at short notice. Please check the Australian Clinicallabs website for the latest information.

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for the latest information:

FAQs

Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.
Planned elective surgeries may change depending on the latest State guidelines and restrictions. If your surgery is affected your specialist will be in contact to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family to have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

If required parent education classes and information online will be offered instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients.

Children are counted as individual visitors. COVID-19 visitor restrictions may apply depending on hospital location.

We are continuing to restrict the number of visitors in our hospitals in line with state guidelines for safety. Select the hospital you are attending to see more details about visitor restrictions currently in place:

NSW

VIC

WA

You can get the most up-to-date information and guidelines relating to visitors at your state's department of health website:

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.