Novel coronavirus (COVID-19) information for patients and visitors

We are taking a range of measures and precautions to protect our patients. This includes:

• additional cleaning and sanitation measures
• limiting visitors 
• screening patients and visitors in order to provide safe care
• prohibiting those arriving from overseas into our buildings
• equipping wards with appropriate protective equipment 
• preparing our negative pressure rooms for suspected cases
• cashless transactions.

Elective surgeries are being reintroduced in line with State guidelines.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family to have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

We are now offering parent education classes and information online, instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients. 

For the safety of our patients and staff, we are limiting visitors to our hospital. Please refer to our hospital homepage for specific information.

The only exceptions are when:

• we have agreed to your direct involvement with the patient’s care
• the patient is in the last days of their life

Visitors who feel unwell are asked not to enter the hospital. All visitors can expect to be screened on arrival.

This decision is in line with current State guidelines and has been made in the best interests of you, your family, our patients and staff.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

• Western Australia
• Victoria
• New South Wales

There is a hotline available 24/7 on 1800 020 080.

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

• Western Australia
• Victoria
• New South Wales

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.