News

Novel coronavirus (COVID-19) information for patients and visitors

What to do if you have an upcoming admission or want to visit a loved one in hospital.

15 Nov 2021

For patients

We are requiring all new admissions to provide evidence of a negative COVID-19 test in the 72 hours prior to your stay. 

Contact the hospital for further advice if you have:

  • flu-like symptoms
  • in the last 14 days have visited confirmed COVID-19 case locations
  • been in close contact* with a person who has tested positive for COVID-19

*Note: close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

If you are concerned that you may have been exposed to the virus please call ahead.

We are continuing to run our inpatient programs, including TMS and ECT. Group therapy programs have been adapted to meet physical distancing requirements and are focused on providing all patients structure, routine and self-care.

Some of our outpatient group therapy programs have been moved online. We may require evidence of a negative COVID-19 test in the 72 hours prior to attendance. Masks are required for all day program clients whilst indoors at our hospitals.

Our inpatient and outpatient group therapy programs have been adapted to meet social distancing requirements and are focused on providing all patients structure, routine and self-care.

Our psychiatrists are available for appointments, either in person, or via telephone or videoconferencing. Please call our medical centres to make an appointment or discuss appointment options. Please wear a mask when coming to the Medical Centre for your appointment. We may require evidence of a negative COVID-19 test in the 72 hours prior to attendance.

Appointments are available:

For visitors

  • We allow one visitor over the age of 16 to visit for two hours per day between the following times:
    • Weekdays: 3pm-5pm or 6pm-8pm
    • Weekends: 1pm-4pm
  • Dependent children of clients under the age of 16 may accompany this visitor
  • Adult visitors (over 16 years) must be fully vaccinated and show evidence on entry
  • Adult visitors must check in using the QR code
  • All visitors over the age of 12 must wear a mask for the duration of their visit

St John of God Health Care is focused on providing safe and holistic mental health care to our communities throughout the COVID-19 outbreak.

We are in regular contact with NSW health authorities and are taking appropriate steps to help protect everyone in our facilities.

Changes to the way programs are delivered and visitor policies may occur and will be communicated in a timely manner with all clients and their families. If you have concerns about your admission or day programs please contact the hospital.

Contact us

You can also contact us directly if you have any questions:

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for your state for the latest information:

Keeping you safe

Our priority is keeping our patients, caregivers, visitors and community safe. View our message from the leadership team.

Telehealth

Telehealth offers the ability to access care from the home, work or other private space without the need for a face-to-face appointment.

St John of God Health Care uses both phone and video call to connect you to your healthcare providers.