Novel coronavirus (COVID-19) information for patients and visitors

What to do if you have an upcoming admission or want to visit a loved one in hospital.

25 Feb 2021

For patients

Contact the hospital for further advice if you have:

  • flu-like symptoms
  • in the last 14 days have visited confirmed COVID-19 case locations
  • been in close contact* with a person who has tested positive for COVID-19

*Note: close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

If you are concerned that you may have been exposed to the virus please call ahead.

We are continuing to run our inpatient and outpatient programs, including TMS and ECT.

Our inpatient and outpatient group therapy programs have been adapted to meet social distancing requirements and are focused on providing all patients structure, routine and self-care.

Our psychiatrists are available for appointments, either in person, or via telephone or videoconferencing. Please call our medical centres to make an appointment or discuss appointment options.

Appointments are available:

For visitors

  • We ask that you limit the number of visitors to two visitors per day
  • The patient’s dependent children are allowed to accompany these visitors
  • All visitors must present to reception for QR code check-in and screening on entry

Visitors cannot visit if they:

Visiting hours are as follows:

  • Monday to Friday from 4.00pm to 8.00pm
  • Weekends and public holidays from 12.00pm to 4.00pm

This decision has been made in the best interests of you, your family, all our patients and caregivers.

Thank you in advance for your support of this.

St John of God Health Care is focused on providing safe and holistic mental health care to our communities throughout the COVID-19 outbreak.

We are in regular contact with NSW health authorities and are taking appropriate steps to help protect everyone in our facilities.

Changes to the way programs are delivered and visitor policies may occur and will be communicated in a timely manner with all clients and their families. If you have concerns about your admission or day programs please contact the hospital.

Contact us

You can also contact us directly if you have any questions:

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for your state for the latest information:

Keeping you safe

Our priority is keeping our patients, caregivers, visitors and community safe. View our message from the leadership team.