Novel coronavirus (COVID-19) information for patients and visitors

What to do if you have an upcoming admission or want to visit a loved one in hospital.

Updated 29 April 2020 

For patients

If you have:

  • flu-like symptoms;
  • travelled overseas or interstate in the last 14 days; or
  • been in close contact* with a person who has tested positive for COVID-19

contact the hospital for further advice.

*Note: close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

If you are concerned that you may have been exposed to the virus please call ahead.

We are continuing to run our inpatient and outpatient programs, including TMS and ECT care,

Our inpatient group therapy programs have been adapted to meet social distancing requirements and are focused on providing all patients structure, routine and self-care.

Our outpatient group therapy programs have been similarly tailored and we are also trialling online and virtual groups.

Our psychiatrists are available for appointments, either in person, or via telephone or videoconferencing. Please call our medical centres to make an appointment or discuss appointment options.

Appointments are available:

For visitors

We ask that you limit the number of visitors for the duration of your stay, to one immediate family member or a close friend.

 All visitors must present to reception for screening on entry and cannot visit if they:

  • have travelled overseas or interstate within 14 days of the planned visit;
  • have recently come into contact with a person who has a confirmed case of coronavirus;
  • are under the age of 16;
  • are feeling unwell.

Visiting hours have also been restricted to one hour per day: weekdays 6.30pm to 7.30pm and weekends 2.00pm to 4.00pm.

This decision has been made in the best interests of you, your family, all our patients and caregivers.

Thank you in advance for your support of this.

St John of God Health Care is focused on providing safe and holistic mental health care to our communities throughout the COVID-19 outbreak. 

We are in regular contact with NSW health authorities and are taking appropriate steps to help protect everyone in our facilities. 

Changes to the way programs are delivered and visitor policies may occur and will be communicated in a timely manner with all clients and their families. If you have concerns about your admission or day programs please contact the hospital.

Contact us

You can also contact us directly if you have any questions:

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for your state for the latest information:

Keeping you safe

Our priority is keeping our patients, caregivers, visitors and community safe. View our message from the leadership team.