Novel coronavirus (COVID-19) information for patients and visitors

What to expect if you have an upcoming admission or want to visit a loved one in hospital.

14 Jul 2021

Information for patients

If you have:

  • Flu-like symptoms;
  • Temperature greater than 37.5 degrees;
  • Travelled overseas or interstate in the last 14 days; or
  • Been in close contact* with a person who has tested positive for COVID-19

Contact the hospital for further advice.

If you are concerned that you may have been exposed to the virus please call ahead.

All people entering the hospital are required to wear a face mask.

Patients do not need to wear a mask in their patient room. However, any time you leave your room, you must wear a mask in any public areas of the hospital.

Visitor restrictions

We are moving to a no visitors policy effective Thursday 15 July 2021. Exceptions include:

  • Patients receiving end of life care
  • Partners or support person of maternity patients
  • Patients who are children 

Visitors will not be permitted for people if you have visited one of the potential exposure locations.

You can get the most up-to-date information and guidelines relating to visitors at the Department of Health and Human Services website

We are committed to keeping our hospital safe for our patients, caregivers and our community, so we thank you in advance for your support of this.

Visiting hours

General wards: 10.00am to 1.00pm and 3.00pm to 8.00pm
Maternity ward: 3.00pm to 5.00pm and 6.30pm to 8.00pm

More information

You can get the most up to date information and guidelines relating to visitors at:

Call the Coronavirus Health Information Line on 1800 020 080.

Find out more about the Victorian Travel Permit System, which applies to travellers coming to Victoria from anywhere in Australia. 


Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

Elective surgeries are being reintroduced in line with State guidelines.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

We are now offering parent education classes and information online, instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also ask you to have one designated visitor for the duration of your stay and children under the age of 16 are not allowed to visit patients in the hospital. We encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients. 

Yes, you can bring children into the maternity ward, there are no restrictions on the age of visitors into our hospital. However, please note, children are counted as individual visitors and restrictions on number of visitors may apply.

We are continuing to limit the number visitors we welcome into our hospitals, in line with state guidelines. Select the hospital you are attending to see more details about restrictions currently in place:




You can get the most up to date information and guidelines relating to visitors at your state’s department of health website:

All visitors can expect to be screened on entry and cannot visit if they:

  • have travelled within 14 days of the planned visit
  • have recently come into contact with a person who has a confirmed case of coronavirus
  • are feeling unwell.

While some COVID-19 restrictions are being gradually eased, we are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Thank you in advance for your support of this.

If your child is booked in for a surgery, only one parent or guardian may accompany them. We require both child and their designated guardian to be tested for COVID-19 three days prior to admission and isolate regardless of their negative result before they come into the hospital. 

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.


Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.


Telehealth offers the ability to access care from the home, work or other private space without the need for a face-to-face appointment.

St John of God Health Care uses both phone and video call to connect you to your healthcare providers.