Novel coronavirus (COVID-19) information for patients and visitors

What to do if you have an upcoming admission or want to visit a loved one in hospital.

Updated 21 July 2020 

For patients

If you have:

  • flu-like symptoms;
  • temperature greater than 37.5 degrees
  • travelled overseas in the last 14 days; or
  • been in close contact* with a person who has tested positive for COVID-19

contact the hospital for further advice.

If you are concerned that you may have been exposed to the virus please call ahead.

Effective as of 22/07/2020 in accordance with Stage 3 COVID-19 restrictions:

All people entering the hospital are required to wear a face mask.
Patients do not need to wear a mask in their patient room. However, any time you leave your room, you must wear a mask in any public areas of the hospital.

Visitor restrictions

Effective as of 22/07/2020 in accordance with Stage 3 COVID-19 restrictions:

  • Visitors are not currently accepted
  • Exceptions may apply for patients who are children, patients have a disability that requires carer support, patients who are attending outpatients or consulting appointments and require a support person.
  • Visitors who are given clearance to enter according to the exceptions are required to wear a face mask.

You can get the most up to date information and guidelines relating to visitors at Victorian Department of Health and Human Services.

All visitors can expect to be screened on entry and cannot visit if they:

  • have travelled within 14 days of the planned visit;
  • have recently come into contact with a person who has a confirmed case of coronavirus;
  • are feeling unwell.  

 While some COVID-19 restrictions are being gradually eased, we are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Thank you in advance for your support of this.

More information

Call the Coronavirus Health Information Line on 1800 020 080.

You can also access the Department of Health website for your state for the latest information:


Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

Elective surgeries are being reintroduced in line with State guidelines.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

For the safety of our patients and staff, we are limiting visitors to our hospital. Please refer to our hospital homepage for specific information.

The only exceptions are when:

  • we have agreed to your direct involvement with the patient’s care
  • the patient is in the last days of their life

Visitors who feel unwell are asked not to enter the hospital. All visitors can expect to be screened on arrival.

This decision is in line with current State guidelines and has been made in the best interests of you, your family, our patients and staff.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.


You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.