News

Novel coronavirus (COVID-19) information for patients and visitors

What to do if you have an upcoming admission or want to visit a loved one in hospital.

10 Jun 2021

Information for patients

If you have:

  • Flu-like symptoms;
  • Temperature greater than 37.5 degrees;
  • Travelled overseas or interstate in the last 14 days; or
  • Been in close contact* with a person who has tested positive for COVID-19

Contact the hospital for further advice.

If you are concerned that you may have been exposed to the virus please call ahead.

All people entering the hospital are required to wear a face mask.

Patients do not need to wear a mask in their patient room. However, any time you leave your room, you must wear a mask in any public areas of the hospital. 

Visitor restrictions

Patient visitors

No visitors allowed unless for Permitted Purposes or End of Life Care Patients

Patient visitors: Permitted Purposes

Patients restricted to two visitors at one time for permitted purposes, with no more than two visitors per day. 

Permitted purposes include:

  • Provide essential care or support for the patient's immediate physical or emotional wellbeing. 
  • Is the parent, carer or guardian of a person under the age of 18. 
  • As a nominated person (as defined in the Mental Health Act 2014). 
  • As an interpreter or to provide language support. 
  • To learn to support the patient's care upon discharge. 
  • As the partner or support person of a patient in maternity care, pregnancy. 
  • Accompany to emergency department or outpatient. 
  • Is immediate family (including kinship) of a patient with life-threatening condition.

Patient visitors: End of Life care

Patients restricted to two visitors at one time for end of life care, with no limit on number of visits per day.

End of life care visit conditions include:

  • Two visitors at a time
  • Do not have to be from the same household
  • No time limits.
  • No specified purpose required.
  • A group may exceed the "two visitors at a time" rule if dependents of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged.
  • No limit on number of visits per day.

Unit Managers can approve special visiting arrangements if there are special circumstances for us to consider.

For all patient visitors arriving for Permitted Purposes or End of Life care:

  • Masks must be worn at all times. 
  • Visitors will not be permitted if they have visited one of the potential exposure locations.
  • It is not permitted to visited the hospital if you:
    • Have travelled within 14 days of the planned visit;
    • Have recently come into contact with a person who has a confirmed case of coronavirus;
    • Are feeling unwell.

You can get the most up-to-date information and guidelines relating to visitors at the Department of Health and Human Services website

We are committed to keeping our hospital safe for our patients, caregivers and our community, so we thank you in advance for your support of this.

More information

You can get the most up to date information and guidelines relating to visitors at:

FAQs

Read our frequently asked questions about COVID-19 and our hospital care.

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

Elective surgeries are being reintroduced in line with State guidelines.

If your previously postponed surgery can now be scheduled, or there are any changes to your upcoming surgery, your specialist will be in touch to discuss this with you.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We are continuing to limit the number visitors we welcome into our hospitals, in line with state guidelines. Select the hospital you are attending to see more details about restrictions currently in place:

NSW

VIC

WA

You can get the most up to date information and guidelines relating to visitors at your state’s department of health website:

All visitors can expect to be screened on entry and cannot visit if they:

  • have travelled within 14 days of the planned visit
  • have recently come into contact with a person who has a confirmed case of coronavirus
  • are feeling unwell.

While some COVID-19 restrictions are being gradually eased, we are maintaining our precautionary measures to help keep our patients safe and reduce the spread of COVID-19.

Thank you in advance for your support of this.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.