Novel coronavirus (COVID-19) information for patients

St John of God Healthcare at Home is committed to providing excellent, safe and compassionate care to all our patients.

We have policies and procedures in place to effectively care for you in your home and contain any potential spread of COVID-19.

Our caregivers are trained in infection prevention and control measures, including the use of hospital-grade hand hygiene products. Both the current WA Department of Health and St John of God Health Care guidelines direct that our caregivers wear a face mask when visiting you in your home.

We also request that you wear a face mask whenever physical distancing is not possible.

In order to protect our community, we all must take steps to help prevent the spread of COVID-19.

Please telephone 1300 475 442 before we visit your home if you have:

  • flu-like symptoms;
  • travelled overseas or interstate in the last 14 days; or
  • been in close contact* with a person who has tested positive for COVID-19;
  • If you, or a family member who lives with you or has visited you, has been in any locations visited by confirmed cases.

*Note: a primary close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 48 hours before onset of symptoms in the confirmed case until no longer infectious, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 48 hours before onset of symptoms in the confirmed case.

A secondary close contact (also known as a close contact of a close contact) is defined as a person who has had face-to-face contact in any setting with a primary close contact from 24 hours after the primary contact’s exposure to the case.

Good hygiene practices in your home include:

  • Coughing or sneezing into your elbow
  • Washing your hands frequently with soap and water or a hand sanitiser
  • Regular cleaning of surfaces in your house that are touched frequently such as doorknobs and benchtops

If you are seeking assistance or testing for COVID-19, please visit a nearby clinic or telephone the numbers below for advice.

Western Australia

1800 020 080


1800 675 398

You can also access the Department of Health website for the latest information in your state:

If urgent assistance is required, please present to the nearest emergency department.

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