Novel coronavirus (COVID-19) information for patients

St John of God Healthcare at Home is committed to providing excellent, safe and compassionate care to all our patients.

We have policies and procedures in place to effectively care for you in your home and contain any potential spread of COVID-19.

Our caregivers are trained in infection prevention and control measures. They use hospital-grade hand hygiene products and personal protective equipment such as masks, gowns/aprons, gloves and eye wear protection.

In order to protect our community, we all must take steps to help prevent the spread of COVID-19.

Please telephone 1300 475 442 before we visit your home if you have:

  • flu-like symptoms;
  • travelled overseas in the last 14 days; or
  • been in close contact* with a person who has tested positive for COVID-19

*Note: close contact is defined as greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or sharing of a closed space with a confirmed case for a prolonged period (e.g. more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.

Good hygiene practices in your home include:

  • Coughing or sneezing into your elbow
  • Washing your hands frequently with soap and water or a hand sanitiser
  • Regular cleaning of surfaces in your house that are touched frequently such as doorknobs and benchtops
  • If you are seeking assistance or testing for COVID-19, please visit a nearby clinic or telephone the numbers below for advice.

    Western Australia

    1800 020 080

    Victoria

    1800 675 398

    You can also access the Department of Health website for the latest information in your state:

    If urgent assistance is required, please present to the nearest emergency department.

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