Frequently Asked Questions

Our FAQs gives you the answers to key topics relating to COVID-19 safety and arrangements in our hospitals and services

Contents:

Vaccination

Yes, whether you are an employee, a supplier or work as a contractor (including agents and sub-contractors), to visit a St John of God Health Care facility you must be fully vaccinated.
We will advise you ahead of your admission of all the requirements for your arrival at the hospital. It is likely we will need to sight proof of vaccination.
Yes. We have some high risk patients we must protect at all times.

Yes, all St John of God Health Care caregivers need to be fully vaccinated in line with state legislation and our own organisational policy. 

Suppliers and contractors can provide proof of vaccination as follows:

  • Go to www.sjog.org.au/vaccinedeclaration
  • Fill in your details and attach a proof of vaccination document. See below for accepted forms of evidence. 
  • Employees/agents/subcontractors will receive an email confirming whether their declaration has been accepted or not. 
  • When visiting a St John of God Health Care facility, suppliers/contractors will need to have a copy of their proof of vaccination and/or email confirmation ready in the event they are asked for it. 
  • Additionally, there may be other check-in requirements at individual facilities.

Posters with a unique QR code will be on display at all St John of God Health Care facilities. If you haven’t pre-registered using the above link, you can scan the QR code to be taken to the website and submit their proof of vaccination on the spot. 

Testing

Yes, St John of God Health Care is currently screening all patients and clients for COVID-19. Testing may be required for any person who screens positive for epidemiological or clinical risk factors. More on testing requirements

 

To minimise the risk of COVID-19 transmission, St John of God Health Care will screen all patients admitted to our hospitals for any of the following: 

  • All elective surgery
  • All procedures including those performed under local anaesthetic
  • All planned elective medical admissions including mental health and rehabilitation
  • ECT 
  • All direct-to-ward admissions
  • All inter-hospital transfers
  • Elective caesarean sections and all other maternity admissions (including natural delivery)
  • Paediatric admissions

 

Patients will be required to return a negative swab result within 72 hours of their admission to hospital. Therefore, swab testing must be arranged 48 -72 hours prior to admission.

If you have any questions, please speak to your treating doctor about your individual requirements. 

Rapid antigen testing (RAT) is a screening tool to help detect COVID-19 in people without any symptoms of COVID-19 in times of Active or Peak COVID-19 prevalence and community transmission, or in support of outbreak investigations. 
Gold standard for diagnostic testing. First line for all symptomatic patients and where there is active infection. 
If you are patient or client, you should be tested 72 hours prior to your admission. If you are asymptomatic, you can use a rapid antigen test; if you are symptomatic, please have a PCR test and remain isolated until your negative test result is received. Please also advise the hospital/service immediately.

We will also test you upon admission.

If you are a visitor, please contact the facility you wish to visit to ascertain what test you need to have (if any) prior to attending, if you are unsure. Upon arrival at our sites, you will be required to attest your symptoms and show proof of vaccination.
 
If you are asymptomatic, you can use a rapid antigen test; if you are symptomatic, please have a PCR test and remain isolated until your negative test result is received. Please also advise the hospital/service immediately.
Yes. We will test patients/clients upon arrival or admission; visitors will need to attest and scan in via our QR code system and potentially will be required to undergo a RAT.

Please note all those who enter our facilities will be required to provide proof of vaccination status to enter high risk areas.

Treatment

Our emergency departments are open 24/7 for a range of emergency conditions. 

If you need to present with flu-like symptoms, please consider going to a COVID-19 clinic where the fastest testing, precautions and treatment can be applied.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

COVID-19

We are taking a range of measures and precautions to protect our patients. This includes:

  • additional cleaning and sanitation measures
  • limiting visitors 
  • screening patients and visitors in order to provide safe care
  • prohibiting those arriving from overseas into our buildings
  • equipping wards with appropriate protective equipment 
  • preparing our negative pressure rooms for suspected cases
  • cashless transactions.

We have a comprehensive range of coronavirus (COVID-19) precaution measures in place to ensure we are mitigating the risk of infection and ask that you support us in this.

If you are seeking assistance, or testing for coronavirus (COVID-19), please visit your nearest COVID-19 clinic; or contact your GP via phone.

COVID-19 clinic details are available here:

There is a hotline available 24/7 on 1800 020 080.

 

You can use cash to pay for your parking in our machines. For all face-to-face payment transactions, including our cafes, we ask that cards are used at this time.

I am a patient/client

Planned elective surgeries may change depending on the latest State guidelines and restrictions. If your surgery is affected your specialist will be in contact to discuss this with you.

For your safety and that of our caregivers, many St John of God Health Care services are now offering online appointments. If your appointment can be done online (via telehealth) and this is your preferred option, you will receive an email before your appointment so you can connect with us.

We understand you want to ensure you and your family to have the best care in the safest possible environment.

We have cancelled all maternity ward tours and antenatal classes until further notice to reduce foot traffic in our maternity ward.

If required parent education classes and information online will be offered instead of our traditional face-to-face sessions. The online classes cover a range of topics from what to expect at hospital, preparing for childbirth, early parenting and breastfeeding. Women who are booked in to give birth with us will be contacted via email with the details to attend.

Our birthing suite and patient rooms have and will continue to undergo a rigorous cleaning and sanitation schedule.

Our midwives, ward and support caregivers are under strict screening processes. We also encourage you to limit visitors both in hospital and on your return home to protect your family and our other patients.

Children are counted as individual visitors. COVID-19 visitor restrictions may apply depending on hospital location.
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