Feedback
Feedback
We aim, at all times, to provide you with a high level of care
and service. We welcome feedback from our patients, whether they
are praising, commenting on, or making a complaint about our care
or service. Feedback is important in helping us to continually
improve.
If you have any feedback, including a complaint, about your stay
please talk to one of your caregivers. Complaint forms are
available in the wards and from reception. You can be assured that
your feedback will be dealt with carefully, confidentially and
discretely.
The hospital also undertakes regular patient satisfaction surveys
and uses the results to identify areas for improvement. St John of
God Pinelodge Clinic has a
Patient
Consumer Representative who is available, on request, to
receive patient feedback.
Providing feedback by:
Mail
The Chief Executive Officer/Director of Nursing
St John of God Pinelodge Clinic
1480 Heatherton Road
Dandenong 3175Victoria 3175
Telephone
8793 9444
Fax
8793 9440
Email
info.pinelodgeclinic@sjog.org.au