Patient services at St John of God Hospital Murdoch

Auxiliary

The auxiliary provides volunteer services to the hospital and support many departments. They provide additional services to patients including mobile library, delivery of newspapers and attending to patients’ flowers. Additionally, the auxiliary raises funds which are used throughout the hospital to benefit caregivers, patients and visitors

Call bell

A handpiece (call bell) near your bed will allow you to call for attention at any time. A caregiver will be close by to attend to your needs. Most wards have a silent paging system so you will not hear a bell.

Chapel

The Chapel is interdenominational and is located on the ground floor opposite the lifts. You are invited to visit this tranquil place for reflection, prayer or a few quiet moments. Our in-house television network broadcasts Mass and other Chapel services on channel 15.

Clinical services

During your stay you may be referred to one or more of the following:

• Nutrition and dietetic services
• Diagnostic cardiology services
• Acute pain services
• Stomal Therapy/Wound Management/ Specialist Breast Care Nurse
• Diabetes education
• Infection control
• Occupational therapy
• Physiotherapy

Please be aware that some of these services may attract a fee and we encourage you to ask the service provider prior to commencing treatment.

Dining

Our chefs prepare delicious and healthy meals fresh each day.  Daily menus have been designed in accordance with Australian Dietary Guidelines and offer a wide range of meal choices to cater for your tastes and special needs.

Each day you will receive a menu card from which to choose your meals. If you have any particular dietary requirements please discuss these with your caregiver.

Your meal will be delivered to you by a caregiver on your ward. Approximate meal times are as follows:

• Breakfast 7.15am - 8am
• Morning tea 9.30am - 10am
• Lunch 11.30am - 12.30pm
• Afternoon tea 2.45pm - 3.15pm
• Dinner 5.30pm - 6.30pm
• Supper 7.30pm - 8.00pm

Florist

Flowers of St Johns located alongside Ferns Gift Shop, offers a wide range of bouquets, floral arrangements and gifts. Gift baskets and special occasion bouquets are also available on order. Telephone extension 1090 to place your order.

Garden area

Depending on your medical condition and doctor’s advice, you are welcome to relax in our peaceful gardens; however, please inform your caregiver before leaving the ward

Gift Shop

Ferns Gift Shop, located on the ground floor next to Ferns Café, offers cards, newspapers, confectionery, newspapers, magazines, toiletries, stamps, gifts, public phone cards and baby baskets. The gift shop is open 9.00am to 8.00pm weekdays and 9.00am to 5.00pm weekends

 

Housekeeping

A Patient Care Assistant (PCA) will tidy your room each day.

Interpreter

Professional interpreting services are available for non-English speaking or hearing impaired patients when an explanation regarding clinical care or procedures is required. Please arrange this service through your caregiver

Internet

Your laptop can be connected to the telephone socket to gain internet access.

Lifts

Lifts are located opposite the gift shop. In the interests of patient care and privacy, you or your visitors may be asked to vacate the lift. We thank you for your cooperation and understanding.

Local accommodation

There is a variety of accommodation options available within the local area. For further information, please visit Reception or call telephone extension 99.

Mail

Incoming mail will be distributed directly to you. Outgoing mail with postage stamp may be left at your ward’s nursing station. Stamps are available from Ferns Gift Shop.

The hospital’s postal address is:
St John of God Hospital Murdoch, 100 Murdoch Drive, Murdoch WA 6150

Newspapers

Newspapers are available for purchase from members of the auxiliary who visit wards from 7.30am, Monday to Saturday.

Patient lounge

A patient lounge is situated on each floor of the hospital. This is available for you to meet with visitors or other patients.

Pastoral care

Our pastoral services department coordinates and provides emotional and spiritual support for patients and their families in times of person need or anxiety.

Patient library services

The auxiliary provides a free mobile library service of books and magazines for patients, each weekday. Please return all library items to your caregiver before discharge.

Patient flowers

Patient flowers are refreshed and cared for by auxiliary members. In the interests of patient safety, flowers are not permitted in the Intensive Care/Coronary Care Unit.

Pharmacy

For outpatients and the general community, a retail pharmacy operates from within the medical clinic. Located near the entrance of the medical clinic, the pharmacy is open 9am to 6pm weekdays, and 9pm to 12.30pm Saturday. For further information please telephone extension 1778.

Radio

A selection of AM and FM radio stations are available through your television along with the option of pre-programmed CD music.

Smoking

Being a hospital facility, we actively discourage smoking. Smoking is totally banned inside all hospital buildings, including entrances, balconies and verandas. If you wish to smoke, you are requested to speak with your caregiver to seek advice on designated smoking areas.

Telephones

Each bed has its own telephone equipped with local, STD and ISD facilities. Charges will apply for STD, ISD and calls to mobile phones.

The White Pages telephone book can be found inside your beside locker. Reception Dial 99

Outside calls  Dial ‘0’ before entering an outside number (there will not be a dial tone)

A telephone attachment for hearing impaired people is available. Please advise your caregivers if you wish to use this device.

The use of a mobile phone is restricted to public areas only. A payphone is located in the main reception foyer.

Television

The television set receives all Perth ‘free-to¬air’ stations. A free in-house movie service is available. Please view Information channel 1 for movie titles and schedules.

Valuables

A small locked drawer is provided in each room for your personal effects and valuables. Please ensure this drawer is locked at all times and the key is not accessible to others.

Personal effects, such as glasses and dentures, are your responsibility.  While our caregivers take every care with your personal effects, we do not accept responsibility for any loss or damage.

We strongly encourage you to leave your valuables, such as large amounts of cash, bank cards and ‘non-essential’ jewellery, at home.