Emergency Department
The St John of
God Hospital Murdoch Emergency Department is a purpose built
facility for the management of acute illness and injury and is open
24 hours a day, seven days a week. Specially trained caregivers,
the latest medical technology and the facilities of a new hospital
combine to ensure critical care of the highest standard to all age
groups.
The Emergency Department is able to cater for most emergency and
trauma situations. It is set up to facilitate the assessment and
management of patients with medical conditions that are either too
severe or too complex to be managed in a GP's rooms.
If you require the Emergency Department, please telephone
9366 1111.
Emergency Department fees and charges
St John of God Hospital Murdoch Emergency Department is a
private emergency facility and fees will apply.
Emergency medical fees are charged according to the urgency and
the extent of treatment required for your medical condition. Your
out of pocket costs are based on the triage category assigned upon
your registration to the Emergency Department. You will be informed
of your expected out of pocket costs during the registration
process.
Your Emergency Department out of pocket expense covers your
triage medical assessment, medical consultation and all medications
used during your emergency visit. Out of pocked fees are charged
and not refundable from private health insurance.
Any SKG or St John of God Pathology assessments are billed
separately.
On arrival, patients are seen by a triage nurse, on an acuity
basis. People who require the most urgent care will be treated
first regardless of who arrived in the emergency department first.
We cannot always guarantee the availability of a bed or a
specialist.
Therefore, you should always consider whether you or the person
you are supporting could be treated in the local GP clinic rather
than in an emergency department.
If you decide that emergency care is required, please
bring:
- Medical records or a Personal Health Diary to the Emergency
Department. Make sure that the medical information is up to date
and accurate (it is best to do this regularly, before an emergency
occurs)
If the doctor recommends you be admitted to hospital, you will
be asked to nominate an appropriate specialist who will be asked to
look after you by St John of God Hospital Murdoch. Uninsured
patients will be given the option of transferring to a public
hospital.
Improving access to emergency departments for people with
disabilities
St John of God Hospital Murdoch is committed to improving access
for people with disabilities. The hospital aims to ensure that
people with disabilities (including staff), their families and
carers, have fair and reasonable access to the range of facilities
and services provided by the hospital.
In order to get the best care for a person with a disability,
please consider the following simple guidelines:
- Take yourself or the person you are supporting to the triage
nurse to be registered and assessed.
- If the person you are supporting is a family member, identify
yourself as family, rather than using the word "carer".
- If you are supporting a person with a disability let the triage
nurse know if you need to stay with the patient.
Reasons that you may need to stay include:
- The person you are supporting is unable to make an informed
decision about their car.
- The person you are supporting is unable to communicate medical
history or current needs.
- The person you are supporting becomes distressed in a hospital
environment.
- The person you are supporting is at risk of hurting
themself.
If the person you are supporting is getting worse while you are
waiting, please let the triage nurse know immediately. Remain with
the person you are supporting once they are admitted onto the
emergency ward. If you have to leave the treatment area please
inform the nursing staff.
It is important to make sure you understand what needs to be
done about the condition before you leave the hospital. You may
like to ask for a written note, which can go onto a personal
file.
All people have a right to be treated with courtesy and respect.
If you have a concern or complaint regarding any aspect of care or
service, please speak to the Coordinator or Clinical Nurse Manager
or a member of staff.
If the issue is unresolved, you may contact the Office of Health
Review 9323 0600, Country Call 1800 813 583.