Feedback
St John of God Health Care upholds the right for a patient
to lodge a complaint about care or service without being adversely
effected during the course of a complaint.
Our policy reflects the St John of God values of respect and
excellence in care and encourages a culture of listening
receptively to others, learning and implementing change where
considered appropriate.
You can lodge your feedback via this form or for different
options go to the bottom of the page
Feedback and complaints can also be lodged in any of the
following ways:
- In person - please speak with reception staff who will direct
your complaint to the appropriate department or the hospital
co-ordinator for immediate attention
- In writing through our Compliments, Comments & Complaints
brochure which can be obtained caregivers on any of the wards or
reception and mailed back, postage paid
- In writing - please address correspondence to the:
Complaints
Co-ordinator
St John of God
Hospital Geelong
PO Box 1016
GEELONG VIC
3220
- Email - complaints.geelong@sjog.org.au
- Phone - 5226 8888 - please speak with reception staff who
will direct your complaint to the appropriate department or the
hospital co-ordinator for immediate attention
All written complaints will be acknowledged by letter
or telephone within five working days of their receipt. Verbal
and written complaints will be dealt with in a similar manner.
A written response of resolution will be sent within 30
days as per our policy.
Where there is a delay in response the complainant will be
advised of any delays at 15 day intervals.
All information will be protected by our privacy policies throughout the complaint
management process.