We welcome your feedback

 

St John of God Health Care upholds the right for a patient to lodge a complaint about care or service without being adversely effected during the course of a complaint.

Our policy reflects the St John of God values of respect and excellence in care and encourages a culture of listening receptively to others, learning and implementing change where considered appropriate.

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My feedback relates to:	2 North 2 South 3 East 3 North Admission Centre/Day Stay Surgery Centre Oncology Centre Koala Cove Other
My comments
Thank you for sharing your views. We will investigate the issues you have raised and respond as soon as possible.
We value your feedback. Please tell us your opinion of the following:
The overall care provided	Very good Good Fair Poor Very poor
The overall comfort of your stay	Very good Good Fair Poor Very poor
Satisfaction with response/s to any concerns you raised during your stay	Very good Good Fair Poor Very poor
How courteous the nursing staff were	Very good Good Fair Poor Very poor
The overall quality of the information provided to you	Very good Good Fair Poor Very poor
The quality of the meals provided to you	Very good Good Fair Poor Very poor
How the hospital addressed your cultural needs	Very good Good Fair Poor Very poor
Likelihood of you recommending the hospital to others	Very good Good Fair Poor Very Poor

Feedback and complaints can also be lodged in the following ways:

• In person - please speak with reception staff who will direct your complaint to the appropriate department or the hospital co-ordinator for immediate attention
• In writing through our Compliments, Comments and Complaints brochure. These can be obtained from caregivers on any of the wards or reception and mailed back to the hospital, postage paid.             Alternatively, a letter can be addressed to:

         Complaints Co-ordinator
         St John of God Hospital Geelong
         PO Box 1016
         GEELONG VIC 3220

• Email - complaints.geelong@sjog.org.au
• Phone - 5226 8888 - please speak with reception staff who will direct your complaint to the appropriate department or the hospital co-ordinator for immediate attention

All written complaints will be acknowledged by letter or telephone within five working days of their receipt. Verbal and written complaints will be dealt with in a similar manner.

A written response of resolution will be sent within 30 days as per our policy.

Where there is a delay in response the complainant will be advised of any delays at 15 day intervals.

All information will be protected by our privacy policies throughout the complaint management process.

We value your feedback.