We value your feedback

We encourage you to provide us with feedback on any aspect of your care to enable us to learn from your experience and to implement change as necessary.

We also encourage you to comment on outstanding care so that we can feed this back to the areas responsible.

If you have any immediate concerns, talk to a staff member straight away so the problem can be addressed as soon as possible.

Please complete the comments card or put in writing and either leave it in the designated boxes in the front foyer, hand it to the staff member looking after you or mail it to the:

Quality & Complaints Manager
St John of God Hospital Ballarat
PO Box 20
Ballarat VIC 3353

You can also email us on info.ballarat@sjog.org.au

We take your concerns and complaints seriously and have a process that ensures all issues are dealt with in an appropriate and timely manner. All complaints will be treated confidentially and without discrimination.

More information can be found in the We Value Your Comments brochure.