Rights and Responsibilities
It is our philosophy to respect your individuality and dignity
and to care for you hospitably and compassionately.
St John of God Health Choices is accredited by
the Australian Council on Healthcare
Standards: an assurance that our practises equal or exceed
industry standards and that our caregivers are appropriately
qualified and competent.
Open disclosure
Open Disclosure is a process of communicating
with patients who have suffered harm during the delivery of health
care. It is a national initiative and is now mandated as part of
our hospitals’ accreditation process. Timely sharing of factual
information, accompanied by an expression of regret, is pivotal to
the Open Disclosure process.
Your rights whilst in our care are contained within the
Australian
Charter of Health Care Rights
As a patient, you have the right to:
- An explanation of treatment and its risks before consent
- Participate in your own care
- Be treated with care, professional competence, consideration
and dignity
- Be aware of all costs involved in your treatment
- Have your personal and medical details kept confidential
- Advice on how to seek a second opinion
- Advice on care after discharge
- Lodge a complaint about our care or service
To enhance our capacity to care for you, we require you
to:
- Be honest about your medical
history
- Follow medical advice and directions designed to aid your
recovery
- Inform us of all medications and treatments you are
currently receiving, including any natural remedies or
treatments
- Keep all medications, documentation and equipment in a safe
place away from visitors, children and animals
- Respect relevant St John of God Health Care policies
- Provide a safe, smoke free work environment for your health
care team
- Keep animals restrained during appointments
- Be present at your place of residence at appointment times, or
advise us in advance if you wish to change the time of your
appointment.