Satisfaction success
National success in patient and doctor satisfaction
11 July 2011
St John of God Health Care has excelled in a
series of patient and doctor satisfaction surveys conducted by the
independent Press Ganey survey group.
Inpatients, day patients and doctors ranked
the not for profit organisation in the top quartile at the
77th centile of all participating hospitals, public and
private, nationally.
Annual Press Ganey surveys provide
comprehensive feedback, which hospitals use to improve performance.
Patient responses stimulate continuous improvement in patient care,
while doctor responses are used to improve operational aspects that
can help doctors provide the very best medical care to their
patients.
St John of God Health Care’s Acting Group
Chief Executive Officer, Dr Lachlan Henderson, said the
organisation had been providing high quality health care services
to Australians for more than 116 years and the survey results
demonstrated an ongoing focus on excellence across its
hospitals.
“While the effort of all caregivers, as we
call our employees, across our 13 hospitals helped us gain our
superb overall ranking, caregivers at our Ballarat, Geelong and
Subiaco hospitals are to be commended for their part in placing
these hospitals within the top quartile in all three surveys.”
Geelong’s day patients ranked it at the
99th centile. The best of over 100 day surgery services;
Subiaco’s doctors ranked the hospital at the 99th
centile, while Ballarat achieved a personal best with its average
overall ranking at the 78th centile.
In addition, Nepean Rehabilitation Hospital in
Melbourne was ranked at the 99th centile, coming top of
its peer group of private specialist rehabilitation hospitals.
“Importantly, the results are a resounding
endorsement by patients and doctors of St John of God Health Care’s
ability to provide first class patient care within excellent
facilities and using the most contemporary equipment. These factors
also make our hospitals very attractive employers for nursing,
allied health and other caregivers."
St John of God Health Care returns its revenue
to the communities its serves by updating and expanding technology
and facilities, expanding existing services and acquiring new
services, and providing Social Outreach and Advocacy services
to people experiencing disadvantage.