Patient Safety DVD
15 November 2011
Partnering with You in Your Care
St John of God Health Care has produced
‘Partnering with You in Your Care’, a patient safety DVD to
encourage patients and their families to ask questions and provide
feedback, in particular if they feel things are ‘just not
right’.
This is part of a global trend towards a
shared model of care, with health consumers moving along the
spectrum of participation to become active participants in their
care. With all of the evidence pointing to improved patient
outcomes, it’s a win-win situation for everyone.
On a strategic level, we will be asking
consumers and patients to partner with us in the review, planning
and development of our health services, while on a day-to-day
level, we will be encouraging patients to join us in an open
communication model of care to improve patient safety and reduce
the number and severity of adverse events.
Group Manager Clinical Risk, Mrs Chen
Anderson, who drove the project, said while the informational DVD
is a quick and effective way to communicate with our patients, it
is equally important that front line caregivers, clinicians and
other people are exposed to the DVD because it requires a shift in
culture from one of providing care to shared care.
“The benefits to patients and the
organisation, including increased staff satisfaction, are
potentially significant so we will be promoting this initiative
enthusiastically,” she said.
This example of evidence-based practice at its
best also aligns with the Australian Commission for Safety and
Quality in Health Care’s standard ‘Partnering for Consumer
Engagement’, the Western Australian Health Department’s ‘Patient
First Program’, and the Australian Council on Healthcare Standard’s
EQuIP5 program which focuses on patient-centred care.
Patients will be encouraged to view the film
either prior to admission via an online version located at www.sjog.org.au/about_us/patient_safety.aspx
or on admission via a variety of A/V channels, backed up by an
accompanying brochure. It will also be used for staff orientation
and in-service training.